Philippines Job Openings

LTVplus

Part time Customer Service Agent

Manila

FULL TIME

September 2, 2024

We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.
We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

Description

The objective of this role is to source for a part-time support professional to guide members to relevant information, assist with coaching, and address technical inquiries. The role involves primarily email communication, with a transition to Zendesk Helpdesk planned at the start of the agent's onboarding. The firm manages a network of 500 coaching clients and approximately 60 coaches.

Requirements

Proficiency in English: Strong command of both written and spoken English is essential for clear and effective communication.

Proactive Communication: An ability to anticipate client needs and communicate proactively to address issues before they escalate.
Skill to Identify: Being able to assess and determine when initiating a call to a customer is essential for effective issue resolution.
Communication Skills: Superior communication abilities are crucial for conveying information clearly and engagingly.

Personable Approach: A friendly and approachable demeanor is needed to build and maintain positive client relationships.

Relationship-Building: Demonstrated capability in developing and nurturing strong client relationships.

Experience with Tools: Familiarity with Notion and/or Zen Desk is required for managing client support tasks efficiently.
Be able to identify the priority level of a ticket
Experience with High Volume of Tickets

Software/platforms required

Zendesk

Important upon sending your application, please accomplish this personality test:

Please complete the BWD assessment.

This assessment helps us understand the talents and abilities of our team and potential candidates, aiding in team decisions and personal development. If you are a job candidate, you will receive a Job Strengths Report to help with your career decisions.

The assessment takes about 25 minutes and must be done on a laptop or desktop computer. Please answer honestly and avoid interruptions.

To begin, click on this link: Start BWD Assessment

IMPORTANT: Please send me your BWD PDF file copy upon completion. For technical support, contact Support@Best Work DATA.com.

Feel free to reach out if you have any questions.

Employment type

Full-time

Department

Customer Service

Location

Philippines/Metro Manila/Manila

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