We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.

We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

We are actively looking to hire a qualified candidate to help growth and improve customer success. The Customer Service Agent position is designed to help new and existing clients with producing seamless and professional customer service.

Description
We are seeking a dedicated and experienced PT Customer Service Agent for our junk haul removal client. The ideal candidate will have over 2 years of experience and proficiency with Front and Aircall platforms. You will be responsible for providing exceptional service to our client's customers, managing order changes and reschedules, and handling various forms of communication.

Requirements
Over 2 years of customer service experience.
Proficiency with Front and Aircall platforms.
Strong multitasking skills and attention to detail.
Excellent decision-making, problem-solving, and adaptive abilities.
Quick learner with the ability to handle diverse customer needs.

Responsibilities
Process order changes, including adding or removing items, managing credit card transactions, and requesting refunds.
Reschedule orders based on customer requests or scheduling conflicts.
Provide accurate estimated arrival times for loaders.
Handle incoming calls, emails, and SMS with professionalism and efficiency.

Nice to have
Proficiency with Front and Aircall platforms.

Working conditions
Shifting schedules (no fixed part-time hours)
Must have own devices (primary and secondary)