Team and Role Introduction
The Assortment, Content & Ads Governance Team (ACAG team) is part of the Lazada’s Risk and Security, and it is charged with the mission of developing a comprehensive strategy for Lazada with regards to assortment, so as to foster a healthy and safe e-commerce environment for our users.

The role is responsible for developing and implementing proactive strategies and operational processes to protect users from Assortment and Content related risks (Prohibited and Controlled Goods, IP infringement products, hate speech etc). You will have access to analytical tools to develop and implement strategies and solutions using data driven methodologies to mitigate the risks associated with platform assortment.

Responsibilities:
Develop a deep understanding of the Company and customer and seller journey including registration, product listing, order placement, payment, returns and refunds, user reports and feedback etc.
Develop subject matter expertise on Assortment and Content Risk (Prohibited and Controlled Goods, Harmful, Inappropriate, or Illegal Contents) related laws and regulations in SEA.
Work closely with internal stakeholders including legal, government affair, customer care, policy, commercial and category teams, and external stakeholders including regulators.
Work with large data sets to analyse patterns, trends and modus operandi of Assortment and Content Risk issues (as well as merchants who perpetrate these issues).
Make data driven recommendations on prioritisation of controls for product and content safety and compliance.
Collaborate with PD, Tech, Algo counterparts to build machine learning models and algorithms to detect assortment and content related risks on the platform.
Operate the risk engine, including creation and continuous evaluation of rules to prevent and detect assortment and content risk.
Capture and communicate findings with internal and external stakeholders through dashboards, periodic reports and presentations.

Bachelor / Postgrad degree in applicable field of study; Finance, Business, Accountancy, Computer Science, Math, Statistics etc
At least 5 years of experience in risk analytics, business intelligence, forensics, or other related roles in the technology, financial or consulting industry
Experience in e-commerce or trust & safety is preferred
Strong interest and passion in the area of consumer protection and product and content compliance
Knowledge of SEA safety & compliance requirements, product and content compliance process etc is a plus
Able to work in cross-cultural environment
Strong customer-first mindset
Excellent written and verbal communication