• 2+ years of experience in a QA or similar role, preferably in a BPO or contact center setting
• Proficient in Excel, data management, and generating reports
• No minimum educational qualifications required (High school graduates are welcome to apply) as long as the desired skills are met

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  Coaching Skills - provide constructive feedback to the employee through coaching and team huddles.
• Decision making skills - Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations.
• Multi-tasking and Time Management - Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment. Must be an independent self-starter possessing excellent time management skills and be able to manage multiple QA activities simultaneously. Consistent follow-through and ability to meet deadlines.
• Customer Service and Communication Skills - Strong and effective customer communication skills. High levels of empathy; excellent soft skills and customer service best practices. Keen attention to details.
• Collaboration - Must be an expert at developing and maintaining positive and productive relationships with stakeholders.
• Analytical skills - Must possess strong analytical skills to conduct DSAT root cause analysis. Highly proficient in MS Office suite - especially MS Excel and MS Power Point
• Willing to work on night shift
• Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

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  Comprehensive HMO package (medical and dental)
• Paid time off and paid sick leave
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

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