Philippines Job Openings
New Media Services
Quality Assurance Specialist
Baguio
October 14, 2024
This is an integral part in maintaining our company's reputation for delivering high-quality content and service that meets our subscribers' expectations. Your attention to detail, analytical skills, and commitment to ensuring messaging excellence will directly contribute to our subscriber satisfaction and engagement.
- Conduct language ability and compliance audits based on staff messages following set rules, guidelines, and policies.
- Monitor message compliance with rules, guidelines, and policies.
- Review staff complaints on QA disputes and take corrective and preventive action when necessary.
- Analyze QA data to identify trends.
- Identify improvement opportunities and communicate them to the manager for corrective action plans
Requirements:
- Bachelor's degree in a related field or equivalent experience.
- Minimum of 1-2 years of experience in quality assurance or relevant roles.
- Proficiency in quality assurance processes, including testing, auditing, and evaluating products or services.
- Ability to analyze data and identify trends to improve product quality and performance.
- Strong attention to detail to identify defects and inconsistencies in products or services.
- Capable of troubleshooting and resolving issues to ensure quality standards are met.
- Excellent written and verbal communication skills for reporting findings and collaborating with team members.
- Familiarity with industry quality standards and best practices.
- Ability to adapt to changing requirements and project priorities.
- Basic understanding of relevant tools and software used in quality assurance processes.
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