Overview:

• 
  Integrity - Do what’s right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect.
• Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal.
• Accountability - Act like an owner. Take pride in your work.
• Grace - Respect and appreciate differences. Care for one another and embrace humility.

The Kustomer Administration and Reporting Specialist will manage, configure, and maintain the Kustomer CRM platform to support seamless customer service operations. This role involves regular analysis of service data, generating reports, and providing insights to optimize workflows and service outcomes. The Specialist will act as the primary point of contact for any technical, configuration, or reporting-related queries within the Kustomer system.
Responsibilities: Qualifications:

• Experience:
  • Minimum of 2-3 years of experience in customer service platform administration, ideally with Kustomer or similar CRM software.
• Skills:
  • Proficient in configuring and managing the Kustomer platform.
  • Strong analytical skills and experience with reporting tools (e.g., Excel, Tableau, Power BI).
  • Familiarity with CRM workflows, automations, and integrations.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication skills to collaborate across teams and train users.
• Education: Bachelor’s degree in business, information systems, data science, or a related field (or equivalent work experience).

Key Competencies

• Detail-oriented with a commitment to data accuracy and process quality.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Adaptable and proactive in identifying and implementing system improvements.

Preferred Skills

• Experience with customer service analytics and performance optimization.
• Knowledge of customer service best practices and industry standards.
• Familiarity with SQL or other data querying languages is a plus.