Are you ready to take your career to the next level? Now is an exciting time to join the Fluor team in the Philippines!

Join us and enjoy the following!

• Competitive salary
• Various allowances
• Time Off with Pay
• Alternating Friday Off Week
• Health and Life Insurance
• Retirement Plan
• Savings and Investment Plan
• Employee Assistance Program
• Overall Wellbeing Programs
• Employee engagement activities
• Participation to volunteer programs that impact our community
• Membership to various Employee Resource Groups
• Comprehensive Training Program
• Mentoring Culture

This position is primarily involved in work in the computer field performing systems analysis, design, development, documentation, testing, or modification of computer systems or programs. The position exercises discretion and judgment.

The Associate Specialist II has a general knowledge within designated Information Technology (IT) area of responsibility that is applied to diverse assignments. This role executes assigned tasks and collaborates on IT projects while exhibiting consistent, current knowledge of new technologies and platforms

• Has a depth of experience in at least one of the following operational service areas: Collaborative End-User Services, Desktop Services, Groupware Services, Data Center Infrastructure

Services, Enterprise Networking Services, Service Delivery or Video & Voice Services.

• Collaborate with all business groups in delivering IT Operation Service.
• Contribute to the continuous improvement of the IT functions
• Assess, maintain, support, and modify existing solutions utilizing standard procedures and techniques
• Apply methodology to support business applications, and investigate operational problems as necessary
• Prepare full spectrum of specifications and user requirements
• Assist higher-level specialist in the development of highly complex solutions
• Participate with cross-functional team members in issue identification, process impacts, and solution development discussions to optimize end-to-end solutions
• Provide on-call technical support for end users as required
• Performs assigned project tasks and initiatives to meet defined objectives and expectations
• Analyze solution usage, identify problems, document, and take appropriate action
• Analyze and make independent recommendations regarding solutions to problems with varying complexity in accordance with organization and/or project objectives and guidelines
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet deadline
• Has an independent and flexible approach to work
• Plan and organize own work assignments, as well as carry out tasks from management staff
• Maintain compliance with all applicable policies, procedures, and global standards
• Adhere to and support Fluor’s policies for Health, Safety & Environmental; Diversity, Equity & Inclusion and Sustainability
• Effectively develop and apply the Core Skills to the job
• May need to travel to attend to business related matters
• Meet expectations on attendance and punctuality
• Other duties as assigned

Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.

Must be authorized to work in the country where the position is located and be able to interview on site., Must be authorized to work in the country where the position is located.

Data Center Services

• Monitor servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems
• Ensure system connectivity of all servers, shared software, groupware, and other applications
• Provide technical support during major system outages and perform root cause analysis and corrective action

planning

Local IT Service Delivery

• Core tasks: Scope Involvement in:

o Perform Asset Management
o Perform Central Receiving
o Perform Deskside Support
o Perform Incident ticket management
o Perform Asset database updates
o Perform IT administrative tasks
o Perform Self Training
o Assist with User Training

Network Services

• Monitor Network Infrastructure
• Provide weekly Circuit utilization report
• Provide technical support during major system outages and perform root cause analysis and corrective action planning
• Coordinate all Network vendor related maintenance contracts

Voice & Video Services

• Monitor Network Infrastructure
• Provide weekly Circuit utilization report
• Provide technical support during major system outages and perform root cause analysis and corrective action planning
• Coordinate all Network vendor related maintenance contracts

147071BR

We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.