Philippines Job Openings
Intelligent Sales Philippines
Service Desk Engineer -Cantonese
Manila
FULL TIME
October 10, 2024
- Testing and analyzing IT system and software performance.
- Resolving incoming client and personnel IT queries remotely via email and phone, or chat.
- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
- Documenting processes and maintaining service desk records.
- Collaborating with internal departments to ensure that IT needs are met.
- Keeping informed of advancements in IT.
- Associate's or bachelor's degree in computer science, information systems, or similar.
- At least two years' experience in an IT performance analysis and end-user support role.
- In-depth and current knowledge of computer programs and hardware.
- Proficiency in customer relationship management (CRM) and task management software.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
- Excellent organizational and time management skills.
- Has experience on Service Now
- Has knowledge on Microsoft environment
- Knowledge on Active Directory
Schedule:
- 8 hour shift
- Day shift
- Are you willing to work onsite or Hybrid setup?
- Are you legally eligible to work in the Philippines? Yes / No
- Visa Type and validity until what date/month/year?
- What is your current salary? (CTC Monthly Gross)
- What are your salary expectations? (CTC Monthly Gross)
- What is your notice period or earliest available start date?
- Where is your current location?
- Reason for Job Change?
- Please rate your Cantonese language skills (Written and Spoken):
- Beginner / Intermediate / Advanced / Native
- Service Desk or IT support: 2 years (Required)
- Manila (Preferred)
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