Intelligent Sales Philippines

Service Desk Engineer -Cantonese

Manila

FULL TIME

October 10, 2024

Responsibilities:
  • Testing and analyzing IT system and software performance.
  • Resolving incoming client and personnel IT queries remotely via email and phone, or chat.
  • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
  • Documenting processes and maintaining service desk records.
  • Collaborating with internal departments to ensure that IT needs are met.
  • Keeping informed of advancements in IT.
Service Desk Analyst Requirements:
  • Associate's or bachelor's degree in computer science, information systems, or similar.
  • At least two years' experience in an IT performance analysis and end-user support role.
  • In-depth and current knowledge of computer programs and hardware.
  • Proficiency in customer relationship management (CRM) and task management software.
  • Exceptional analytical and problem-solving skills.
  • Advanced collaboration, communication, and interpersonal skills.
  • Excellent organizational and time management skills.
  • Has experience on Service Now
  • Has knowledge on Microsoft environment
  • Knowledge on Active Directory
Job Type: Full-time
Schedule:
  • 8 hour shift
  • Day shift
Application Question(s):
  • Are you willing to work onsite or Hybrid setup?
  • Are you legally eligible to work in the Philippines? Yes / No
  • Visa Type and validity until what date/month/year?
  • What is your current salary? (CTC Monthly Gross)
  • What are your salary expectations? (CTC Monthly Gross)
  • What is your notice period or earliest available start date?
  • Where is your current location?
  • Reason for Job Change?
  • Please rate your Cantonese language skills (Written and Spoken):
  • Beginner / Intermediate / Advanced / Native
Experience:
  • Service Desk or IT support: 2 years (Required)
Location:
  • Manila (Preferred)
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