About Patra
Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.
About this job
Reporting to the Manager of Assist & Direct, you will be responsible for helping to lead a team of up to 25 Virtual Assistants supporting various US based clients. Working under the direction of the Sr. Manager of Assist & Direct, you will manage and direct the daily activities and performance of your team to support Patra's objective to become a leading technology company within the insurance industry.

• Knows the Business
• Leads Others
• Accountable
• Team Player

Core Duties by Competency:
Knows the Business

• Act as subject matter expert for all work-related duties
• Stay current on internal work processes, policies, and procedures
• Attend required leadership development trainings
• Support the recruitment team, conduct interviews, and endorse applicants to the clients
• Strong leadership, people management, administrative support
• Meet the client’s requirements and deadlines, respond to emails.

Leads Others

• Manage and direct the daily activities of the administrative specialists, including creative resource planning, recruitment, and performance management.
• Provide operational guidance including the ability to train, coach, monitor, support, inspire, and promote discipline among the team members.
• Provide regular feedback and coaching to the administrative specialists based on statistical or historical data coming from the clients.

Accountable

• Maintain employee attrition and absenteeism within controllable limits
• Weekly/monthly Manager’s reports
• Prepare appropriate documentation to ensure corrective action is taken to address behavioral or performance related issues/opportunities of team member and team results versus targets on a daily, weekly, month-to-date (MTD), year-to-date (YTD) and/or project-to-date.
• Prepare daily/weekly and monthly performance action plans for the team members to address quality, client relationship and other performance metrics.

Team Player

• Demonstrate company core values and culture
• Interpersonal Skills:

Demonstrates the ability to work well with Patra colleagues and clients and with external organizations

• Promotes Culture of Respect & Safety:

Demonstrates commitment to personal responsibility and value for safety and respect; Communicates concerns

• Uses and promotes safe respectful behaviors based on training and lessons learned
• Work from home
• Minimum internet speed of 25 mbps download and 25 mbps upload; Directly connected into modem; No satellite.
• Must have a back up internet
• Physically able to work on a night shift schedule
• IMPORTANT NOTE: Applicants must be living around Eastwood Libis Q.C or nearby cities wherein transportation/attendance is NOT an issue when required to work ONSITE
• Subject to and expected to comply with all applicable Patra Corp policies and procedures.

WHY WORK WITH US?

• Patra offers competitive and comprehensive employee benefits
• We are an award-winning company
• All interviews are being conducted online
• Positive working environment
• Work-Life balance

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.
Job Type: Full-time
Pay: Php35,000.00 - Php40,000.00 per month
Benefits:

• Health insurance
• Life insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Where are you currently residing?

Education:

• Bachelor's (Preferred)

Experience:

• Team Lead: 2 years (Preferred)