Philippines Job Openings

Penbrothers
Technical Support Specialist (Tier 2) - Hybrid
Mandaluyong City
FULL TIME
October 31, 2024
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
Our client is a pioneer in transforming software solutions for commercial contractors. Their mission is to streamline operations and empower businesses to thrive. They’re on the search for a talented Technical Support Specialist (Tier 2) to join their innovative team. If you're passionate about delivering top-notch customer service, thrive in a dynamic environment, and bring expertise in escalation processes and ticketing systems, they want you on board.
About the Role
- As a Technical Support Specialist (Tier 2), you'll be instrumental in ensuring that customers receive exceptional support for a suite of software products. Your role will involve resolving intricate technical issues, providing comprehensive troubleshooting assistance, and collaborating closely with cross-functional teams to deliver prompt solutions.
- Provide advanced technical support to customers via email, phone, or chat channels.
- Troubleshoot and resolve escalated technical issues related to our software products.
- Analyze and diagnose complex software problems, identifying root causes and implementing effective solutions.
- Collaborate with Tier 1 support team members to escalate and prioritize issues as needed.
- Document support interactions, solutions, and troubleshooting steps in our CRM system.
- Communicate effectively with customers to ensure a positive support experience and customer satisfaction.
- Work closely with the product development and quality assurance teams to report bugs and provide feedback for product improvement.
- Stay up-to-date on product features, enhancements, and industry trends to provide accurate and relevant support.
What You Bring
- Bachelor's degree in Computer Science or related field.
- Minimum of 1-2 years of experience as Tier 2 or L2 Technical Support for accounting, payroll, or other finance-related software or applications.
- Excellent problem-solving and analytical abilities.
- Ability to work independently and collaboratively.
- Strong communication and interpersonal skills.
- Willingness and ability to work on night shift following US business hours.
New Job Alerts

Tahj/NSDMM Management
Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!
Santa Rosa
FULL TIME
November 19, 2024
View Job Description
Lancesoft philippines
Senior SAP Fico Consultant
Manila
CONTRACT
November 19, 2024
View Job DescriptionGH Specialist Philippines Incorporated
IT/Graphics Designers for Fresh Grad - Makati Area
Makati City
FULL TIME
November 19, 2024
View Job Description
Simpletrade Solutions Inc.
Finance Supervisor
Quezon City
FULL TIME
November 19, 2024
View Job Description
PM Consulting
Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)
Taguig
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?

Philippine Span Asia Carrier Corp
Crane Technical Coordinator
Manila
FULL TIME
October 8, 2024
View Job DescriptionOutsourcey
Technical Project Manager (Part-Time)
Taguig
PART TIME
October 8, 2024
View Job DescriptionExecutive Manning Services Philippines Inc
Technical Superintendent
Pasay
FULL TIME
October 8, 2024
View Job DescriptionINKOTE PHILIPPINES
Technical Sales representative (Urgent!)
Taytay
FULL TIME
October 8, 2024
View Job DescriptionPhilippine Business for Social Progress
TB Technical Specialist (Zamboanga City and Isabela)
Zamboanga
FULL TIME
October 7, 2024
View Job DescriptionSuzuki Philippines Inc.
Motorcycle Technical Trainer - Cebu
Mandaue City
FULL TIME
October 7, 2024
View Job DescriptionSee What’s New: Penbrothers Job Opportunities

Penbrothers
Event Project Specialist (WFH)
Makati City
FULL TIME
November 19, 2024
View Job Description
Penbrothers
Cybersecurity Compliance Analyst (WFH)
Mandaluyong City
FULL TIME
November 6, 2024
View Job Description
Penbrothers
Cybersecurity Internal Auditor (WFH)
Mandaluyong City
FULL TIME
November 6, 2024
View Job Description
Penbrothers
2D/3D Technical Drafter (WFH)
Mandaluyong City
FULL TIME
November 6, 2024
View Job Description
Penbrothers
US Digital Marketing Operations Specialist (WFH)
Mandaluyong City
FULL TIME
November 4, 2024
View Job DescriptionNew Job Alerts

Tahj/NSDMM Management
Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!
Santa Rosa
FULL TIME
November 19, 2024
View Job Description
Lancesoft philippines
Senior SAP Fico Consultant
Manila
CONTRACT
November 19, 2024
View Job DescriptionGH Specialist Philippines Incorporated
IT/Graphics Designers for Fresh Grad - Makati Area
Makati City
FULL TIME
November 19, 2024
View Job Description
Simpletrade Solutions Inc.
Finance Supervisor
Quezon City
FULL TIME
November 19, 2024
View Job Description
PM Consulting
Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)
Taguig
FULL TIME
November 19, 2024
View Job Description