Philippines Job Openings

transcomos Asia Philippines, Inc.

Training and Quality Lead with 24k Signing Bonus!!!

Pasig City

FULL TIME

September 4, 2024

Role Profile:
  • Bachelor’s degree in Engineering or a related field is preferred
  • At least 2 year-experience in developing and implementing training & quality assurance programs in a call center environment
  • Excellent communication and coaching skills.
  • Familiarity with BPO processes and client expectations.
  • Proficiency in using training management systems and tools.
  • Amenable to work in Ortigas, Pasig City.
  • Amenable to work on a shifting schedule, weekends & holidays.
  • Can start ASAP.
Role Responsibilities:
  • Develop and maintain training programs to improve service delivery.
  • Monitor and assess training sessions for quality and effectiveness.
  • Analyze performance metrics to identify areas for improvement.
  • Update training materials based on operational needs.
  • Ensure adherence to quality standards and client requirements.
  • Utilize technology for efficient training and performance tracking.
  • Communicate feedback and recommendations to improve customer satisfaction.
At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.
Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.
Rewarding Career
We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.
Connected Team - We are ONE
We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.
Intrinsic Values and Culture
We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.
Job Type: Full-time
Pay: Php40,000.00 - Php45,000.00 per month
Benefits:
  • Life insurance
  • Paid training
Schedule:
  • 8 hour shift
Supplemental Pay:
  • 13th month salary
Application Question(s):
  • How much is your expected salary?
Education:
  • Bachelor's (Preferred)
Experience:
  • Training & Quality Lead: 1 year (Preferred)
Expected Start Date: 09/16/2024
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