• Relevant experience in leading large teams in the scaled operations environment. Be able to deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated to grow their career with the organization.

• Leads the teams to ensure successful management of employee data and effective integration to downstream HR, Payroll, and IT solutions.

• Provides coaching, direction, and leadership support to team members to achieve business results.

• Ensure the team has the right skills and competencies to manage all programs, processes, procedures in compliance with countries payroll/tax regulations.

• Work in collaboration with cross-functional operation, technical and corporate teams to successfully manage large-scale projects such as continuous improvement initiatives, technology updates/upgrades, acquisitions/divestitures, etc.

• Oversees the successful management of data and payroll processing services to ensure that all employees in the region are paid on time and accurately and that related statutory and governmental duties are met. Drive successful tax reconciliation and year-end payroll processes.

• Oversees process improvements to ensure efficient and accurate data and payroll processing, payroll tax reporting, payroll accounting, and record retention.

• Oversee all payroll compliance and SOX controls are effective and managed by defined policy and audit plans.

• Follow all GDPR and data confidentially requirements within defined policy and practices.

• Partner with customer Finance to ensure all data is efficiently managed into the finance system. Interacts, on a regular basis, with payroll and data vendors to work on changes, solutions, and improvements.

• Contributes to the regular operations review and monthly/quarterly business review of vendor performance relative to contractual Service Level Agreements (SLA).

• Develops, sets, and oversees the periodical data and payroll service performance dashboards and discuss it with the appropriate stakeholders.

• Coordinates the preparation, communication and education of key stakeholders and team on changes in data and payroll policies and practices.

• Consults closely with international business leaders and regional partner resource heads to establish data and payroll approaches and programs and ensures alignment with overall company policies, programs, and business objectives.

• Provides leadership to assigned personnel through effective objective setting, delegation, motivation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement. Oversees the activities of Representatives. Assigns, schedules, and coordinates personnel. Directs daily operations. Identifies, develops, and implements front-line leadership development programs as appropriate. Ensures that representatives are thoroughly trained in all products and services.

• Maintains positive networking and relationships with senior program leaders and key stakeholders to ensure and influence program design and efficacy and build highly effective end to end processes.

• Supports the Global Payroll Process Owner driving a global payroll operations capability where possible.

• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. Should be able to coach, mentor and help all his/her direct reports to be motivated and engaged to grow their career with Genpact. Assists in interviewing and assigning new personnel as necessary.

• Ensures performance targets are met as per the contractual metrics and the calculations are effective and professionally conducted. Representatives are properly trained, and customer service standards are at the highest level. All related records and reports are complete and current. Professional relations exist with customers, vendors, and other external business contacts.

• Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis.

• Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics.

• Time Management: Should be able to manage his/her own time well and coach front line managers and agents’ staff to do the same.

• Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers.

• The successful candidate will have relevant work experience in multi-entity and multi-country payroll and data services delivery. BA degree in Finance, HR, Business Additionally, will have a great understanding of payroll and data system evaluation and implementation experience. Process improvement- project management experience and understanding of Sarbanes-Oxley compliance is mandatory. Fluent English is a must.

• The candidate should be a high performer who craves the challenges of career growth and development. Should be engaging, influential and motivating, and have outstanding communication skills.

• The resource should have the ability to draw insights from data and trends, ability to visualize complex data trends in simple and easy to understand ideas and create themes to coach mentor agents.

• Strong knowledge in end-to-end HR processes and operations, employment laws and HR practices across serviced countries.

• Strong relationship building skills, problem-solving abilities, oral and written communication skills, and listening skills.

• Strong analytical and financial analysis skills.

• Knowledge of and ability to manage vendor relationships as they relate to 3rd party payroll service providers and service level agreements.

• Attractive salary

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our award-winning learning platform

• Benefits such as Insurance, Luxmed, additional vacation days, biking policy