Company Description

Coface Bucharest Shared Services Center - a constantly growing team of young and enthusiastic experts, covers daily various processes and roles for Coface entities in several countries.
We have multiple teams of specialists, speaking French, English, German, Italian, Spanish and Romanian, responsible for running internal client operations at the highest standards of quality and efficiency.

Job Description

The activities of the Debt Collection Back Office team member are various and includes:
Full coverage of client contract back office journey for collection service contracts (no client contact).
Maintenance of contract/client master data and processing incl. analysis/uploading of data tables
User account creation in the different tools and online services depending on the product
Partially Invoicing related topics depending on the level of integration

• Manage reconciliation, policy issuance, processing of all types of customer requests, and updating/billing of customer accounts after product/service installation

Handle customer or intermediary requests/difficulties in collaboration with direct sales or account management

• Provide service to external and internal teams:
  • Produce contractual documents
  • Perform all tasks that enable policies to be properly managed from an IT, contractual and billing perspective
  • Handle all incoming internal requests from commercial teams, risk teams and other departments as required
• Follow-up and Support:
  • Perform daily settlement monitoring and incident management and implement corrective actions
  • Provide a high level of support to external clients, gathering relevant information, developing solutions and communicating effectively with all stakeholders
• Process and control :
  • Identify and implement process changes that generate workflow efficiencies and productivity gains
  • Ensure that all required information is captured in group or local tools as appropriate
  • Contribute to local and group reporting, providing accurate and timely data
• Risk and compliance:
  • Adhere to compliance standards set by Coface and external regulators
  • Adhere to and comply with IT security policies at all times

Qualifications

Skills:

• Sense of initiative and excellent time- and self-management
• Flexible way of working and willingness to operate within a team
• Stress-resistance and professional relationship with clients
• Service- and solution oriented
• Transparent working method
• Good oral and written expression and comprehension in all required languages
• Fast Knowledge Transfer and Steep Learning curve
• Knowledge of commercial back office processes is a plus
• General knowledge in book-keeping is a plus

Languages:

• Fluent in English (CEFR – Level C1)
• Professional in French B2-C1

IT:

• Computer and internet affinity and good technical understanding
• Ease regarding the work with varying software, applications and systems different from product to product
• Professional Microsoft Office skills, esp. MS Excel and MS Word

Education:

• Bachelor’s Degree in Business, Accounting or other relevant field

Experience:

• Graduated or first practical experiences on the job in a comparable role

Experience in credit insurance, information/collection/banking business is a plus

Additional Information

What’s in it for you:

• Mentoring will help you blend with the team and get involved in your work as comfortably as possible;
• The company will provide continuous support and guidance throughout your work;
• Hybrid work model;