Saudi Arabia Job Openings

AlGooru

Demand Coordinator Intern

Riyadh

October 3, 2024

Al Gooru is hunting for the next generation of TC talents!
We’re looking for a Demand Coordinator Intern to join our TC team
About the job
Who Are We
Al Gooru is a Saudi-based learning platform that offers 1-on-1 private tutoring services in a variety of academic and recreational subjects. It is the first licensed private tutoring platform in Saudi Arabia, approved by the National e-Learning Center (NELC). Al Gooru provides tailored educational support to students, and it's backed by several renowned investors including Constructor Capital, Techstars, Plug & Play, Raz Group, RZM Investment, and prestigious institutions like KAUST, Hub71, and Mi SK.
A Fun Fact about Al Gooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master.

The Role Highlights
Main Responsibilities:

Ensure smooth and efficient tutor matchmaking operations, including creating Whats App groups, managing trial sessions, and ensuring proper matches between students and tutors.
Assist in maintaining tutor coverage by analyzing gaps, handling add subject/switch session requests, and coordinating replacements when necessary.
Collaborate with Customer Success and support teams to address escalations, ensuring a seamless experience for both students and tutors.

A Day In Your Life:

Responsible for monitoring the auto-tutor matchmaking system
Responsible for handling requests that do not get matched automatically
Ensure a seamless operational journey of creating a Whats App group to each deal/trial session and add student and tutor to the group
Ensure Trial session is scheduled and executed before handing it back to sales
Analyze tutor gaps based on client requests
Ensure coverage of external tutor requests when needed
Assist Customer Success in handling replacements
Responsible for Add subject / Switch Session requests
Responsible for Trial Session Replacements
Escalate any tutor/student issues to support and follow up on their progress

Requirements
You’re the Demand Coordinator we’re looking for if you have:

Great organizational & time management skills
Superb communication and persuasive skills
Great social skills, extrovert
Familiarity with CRMs and internal databases
Hustle mentality
Ability to multitask and perform under tight deadlines
The drive to succeed

Must be a Saudi national

Must be eligible for Tamheer Program Registration

Tamheer program is an on-the-job training program for Saudi graduates. Tamheer aims at training Saudi graduate holders at international organizations and outstanding companies in order for them to gain experience and skills to prepare them for full-time employment. Program duration is 6 months long period of training. We are looking for graduates that have not been employed during the last six months.

Our application process

Screening & Intro Call (10-15 mins)
Technical interview (30-60 minutes)
Team meeting (30-60 minutes)
Offer extended to successful applicants

Benefits
Role benefits

Work from anywhere
Unlimited paid sick days
No clocking in/out
Fast promotions (like really fast)
Enjoy monthly Pizza Fridays
Learn anything online and expense it on us
Travel for company events and get reimbursed

How to gain extra Gooru points

Demonstrate your entrepreneurial, hustling, and energetic spirit
Prove your ability to take full ownership of your role without the need to be micromanaged
Conduct proper research about Al Gooru prior to your interviews with us, we love people who already know about us.
Be extra organized… like extra…

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