Singapore Job Openings

Singapore Pools

Customer Relations Officer (2-year contract)

August 13, 2024

We are looking for a passionate and professional Customer Relations Officer to join our Retail Operations team to help us with our mission of providing excellent customer service.
Based in Singapore and reporting to the Operations Lead, the incumbent will manage assist with the day-to-day operations and property management of the Off course Betting Centres (OCB) or Racecourse Betting Centres (RCB).
However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer service or operations, we want to talk to you.

What You'll Do

You will perform counter sales duty for betting products, namely Tote bets.
You will process prize claims for winning tickets and provide Singapore pools account application, top up & withdrawal service.
You will attend to customers' query and provide relevant information.
You will assist the supervisor to maintain premises cleanliness and queue orderliness.

Who You Are

You will need minimum secondary education.
You will need customer service, cashiering and cash handling experience.
You should have experience in retail or F&B service.
You should have good customer service relationship skills.
You should be PC literate.

Benefits

Competitive salaries
Flexi Benefits
Staggered working hours
Medical Insurance
Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!
Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.
If you are interested, please send your resume to P&C@sgpoolz.com.sg. We will reach out to shortlisted candidates for further career conversations.

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