Singapore Job Openings
RECRUITPEDIA PTE. LTD.
Guest Experience Officer (Hospitality) Islandwide
Singapore
FULL TIME
September 20, 2024
Duties:
- Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
- Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
- Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
- Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
- Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.
- Minimum O Level
- Willingness to work rotating shifts.
- Min 1-2 years of customer service experience
We regret that only shortlisted candidate will be notified.
Email Address: jobs@recruitpedia.sg
Recruitpedia Pte. Ltd.
EA License No: 19C9682
EA Personnel No: R2198636 (Oh Puey Xin)
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