Contract Administration

• Ensure the contract origination process is followed in accordance with legislation, business rules and procedures.
• Administer contract activation within same workday as received
• Authorise dealer payouts correctly, timeously and in the agreed format.
• Ensure that all finance and insurance documents and other supporting documents are received in accordance with business rules and legislative requirements, vetted for accuracy, validity, and completeness, scanned and complied in agreed format.
• Check for higher purchase dual interest and action accordingly.
• Continuous monitoring and reporting of Approval requests (SAP CRM and Grace Extensions).
• Ensure escalations are resolved within a maximum of 5 working days.
• Update management for escalations on long outstanding queries applicable to all types of requests.

Process Management/Contract Analysis

• Action and update sinbin daily
• Ensure the contract and supporting documents (Financial Intelligence Centre Act (FICA) documents, Registration documents, Resolution, Company docs, etc.) are scanned; verified against the
  • Contract;
  • Contract Management System;
  • Credit approval requirements and
  • Meet the necessary requirements within the agreed Service Level Agreement (SLA).
• Action the process of debit backs, credit backs and grace extensions in accordance with business rules.
• Process contract debit backs and credit backs according to the relevant business rules.
• Process grace extensions per the grace extension mandates and ensure the agreed processes are always followed.
• Manage the initiation of the contract cancelation process by logging the request and managing the offsetting of billed instalments, refunds of any excess payments and liaison

Auditing and Compliance

• Report inefficiencies and propose recommendations regarding processes, policies and business rules systems.
• Adhere to all departmental business rules and applicable company rules, legislation and authorisation mandates.
• Ensure monthly audit checks as per internal and detective control audits.
• Assist in audits as per management instructions.
• Ensure there are no high or medium audit findings in area of responsibility.

Stakeholder and team relationship building

• Relationship management and teamwork.
• Build effective relationships with both internal staff, team members and Business Managers.
• Conduct regular informal meetings with Area Managers with confirmation thereafter of points agreed to or discussed company values including Amazing Service.
• Assist team members as required.

Contract reporting and rating

• Contribute toward ensure high dealer satisfaction ratings for Contracts Origination
• Contribute to the overall collaboration and team spirit.
• At least 1 major dealer visit to be done per annum. 1-2 smaller (local) dealer visits to be done.
• Written report to be submitted to management 7 days after dealer visit.
• Weekly team meeting report.

Collaboration and dealer relations

• Ensure all identified deviations are shared.
• Meet with Area Manager (AM)/s quarterly to discuss and minute the following: Dealer targets: Work together to achieve targets with AM
• Manage sinbin issues, debit backs, grace extensions and scanning with AM dealer/s.
• Ensure records/minutes to be kept of each meeting/discussing/email with action points and responsible people with timelines.

Supplier Purchase order Management

• Ensure receipt of Operations suppliers monthly quotes and invoices
• Verify quotes and load on the concur system.

Experience

• 4 years’ minimum experience in:
  • Financial Services
• Additional experience as an added advantage
  • Contracts and legislation
  • General insurance and Value-Added Product knowledge along with FAIS requirements
  • Vehicle registration and licensing management

Knowledge

• Sin Bin (System)
• High purchase dual finance principles
• Legislation such National Credit Act (NCA); Financial Intelligence Centre Act (FICA); FAIS Act; Consumer Protection Act, etc.

Competencies

• Attention to detail
• Written and verbal communication
• Administrative skills
• Computer literacy (MS Office suite)
• Understanding of contract management systems and point of sale system

Other important Information:
Daimler Truck Financial Services South Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities

#YOUMAKEUS. Become a part of us and #MAKEYOURMOVE and apply now. We are looking forward to having you!


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