Position summary

Introduction

Job description

Minimum requirements

• Matric

• Experience in a technical and/or IT contact centre will be advantageous.
• Excellent computer skills: MS Office, Facebook, Twitter, MS Outlook as well as MS Internet Explorer.
• Understanding of telematics & telecommunications, specifically GSM & satellite communication.
• Excellent Communication (verbal and written) skills.
• Experience in dealing with VIP clients.
• Ability to take ownership of tasks and queries.
• Able to work under pressure.
• Excellent knowledge on Tracker CRM, SUSAN application, TMS, CDS, Empower, Skytrax Web, Webfleet, Willow, Sensor Desk and application, Tracker Health Care and Hootsuite.

• Address customers, in a polite and professional manner and display the ability to rephrase a message in order to test the understanding of the message
• Deal with customer complaints in an effective and professional manner and display the ability to recognise and quickly respond to a problem
• Utilise the company’s values during interactions with customers (internal & external) by constantly displaying a high level of integrity, honesty, responsibility and agility
• Deliver timeously on promises to the customer.
• Display active listening skills when communicating / interacting with others.
• Willingness to assist others when necessary, both internal and external customers
• Display a sense of urgency in achieving goals
• Display a high level of attention to detail

Benefits