South Africa Job Openings

Sanlam
Client Service Consultant Operations: Indexing (Shift Work)
FULL TIME
October 17, 2024
- Accurately verifying and directing the various instructions received from internal and external parties on the internal workflow system according to specific work types.
- Indexing and scanning of documentation on the company’s internal system within Service Level Agreement times
- Investigating causes of undelivered mail (post or email) and rectifying the address on record where necessary
- Recon of all incoming emails and faxes
- Training will be a combination of online, classroom and self-study which must all be attended.
- Complete and pass all assignments and assessments within the agreed timeframe.
- Ensure that you have an understanding of all Glacier’s offerings and the ability to apply that understanding to daily outputs
- Play a key role in fostering client centric behaviour for retention of clients.
- Build and establish relationships with internal departments to enhance organisational effectiveness and efficiency
- Active participation in the business’s continuous improvement by identifying and proposing solutions to process and service-related failures
- Actively displaying the Glacier Culture
- Client service project involvement as required.
- Resolving queries received from various stake holders timeously.
-
Assist the Processing Floor where assistance is required.
- Matric / Grade 12
- Relevant tertiary qualification (Advantageous)
- Preference will be given to candidates with indexing experience.
- 2 years’ experience in finance or investment industry
-
Ability to communicate fluently (verbal and written) in both Afrikaans and English
- Growth mindset and resilience
- Performance-driven individual who thrives on challenges
- High adaptability and agility
- Strong focus on client needs with empathy and client-centricity
- Exceptional verbal and written communication skills
- Ability to handle complexity and high-pressure environments
- Analytical thinking, attention to detail, and problem-solving abilities
- Genuine passion for people and commitment to service excellence
- Dedication to building meaningful client relationships
- Willingness to work flexibly, including overtime, to meet client and business demands
- Strong commitment to honesty, integrity, and respect
- Positive, enthusiastic, can-do attitude
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Ability to thrive both independently and within a team environment
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