South Africa Job Openings
Sanlam
Communication Centre: Niche Manager
FULL TIME
October 31, 2024
Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.
What will you do?
To develop the current high standard of service to Niche intermediaries further. This is essentially a client service role that requires strong relationship building and team management skills.
Key Outcomes
The following outcomes will be expected to be achieved by the Niche Manager:
-
Leadership
- Influencing team members to achieve Client Service’s strategic objectives
- Understanding the Glacier Client Services strategy and its impact on the team
- Growing and implementing the Glacier vision for Niche
-
Administration & Communication
- Resolution & guidelines for technical / complex enquiries
- Management of Niche workflow and efficiencies
- Liaison role between Niche, Glacier Client Services and Distribution teams
-
Decision Making
- Prioritisation / delegation of work
-
Managerial Functions
- Performance Management
- Recruitment
- General people management
-
Coaching & Training
- Ongoing Coaching & identification of training and development needs
Qualifications and Experience
- Matric / Grade 12
- Relevant financial qualification and completion of applicable regulatory exams
- 3 – 5 years Glacier experience with exceptional Glacier product and process knowledge.
- Proven management experience will be an advantage.
- Knowledge of the Life and Life Investment industry will be to your advantage.
- The ability to travel independently
Competencies
- Relationship Building Skills
- Understanding of the financial intermediary market
- Client Service Orientation
- Strong communication skills
- Training & Coaching skills
- Analytical Thinking & Problem-solving skills
- Leadership skills
- Ability to work on many tasks simultaneously
- Initiative / Function independently
- Decision-making skills
- Knowledge of economic principles & economic environment / investment products
Attributes
- Positive, enthusiastic attitude
- Teamwork
- Ability to thrive under pressure
- Honesty, integrity and respect
- Empathy
What will make you successful in this role?
Qualification and Experience
Diploma or Grade 12 with 6 to 8 years related experience.
Knowledge and Skills
Support function management
Operations Management
Relationship Management
Management of employees
Personal Attributes
Optimises work processes - Contributing through others
Builds effective teams - Contributing through others
Decision quality - Contributing through others
Directs work - Contributing through others
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Mi Way and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
Global Travel Alliance SA
Accounting and Finance Intern
Cape Town
FULL TIME
November 19, 2024
View Job Description
Home Concept Furniture
Dealer - Agent for Kitchen Cupboard Solutions
Bloemfontein
FULL TIME
November 19, 2024
View Job DescriptionBuffalo International Logistics
Owner Driver- Richards Bay
Richards Bay
FULL TIME
November 19, 2024
View Job Description
Looking for similar job?
Teleperformance South Africa
Sales and Service Specialist (Telecommunications)- Night shift 1010
Cape Town
FULL TIME
October 8, 2024
View Job Description
IIE Varsity College , IIE Vega and IIE MSA
Academic Navigator (Lecturer): Digital Communication Law (Part Time)
Cape Town
PART TIME
October 15, 2024
View Job Description
Teleperformance South Africa
Sales and Service Specialist (Telecommunications)- Night shift
Cape Town
FULL TIME
October 15, 2024
View Job Description
Communicare
Marketing and Communications Learner (PR and Communications)
Pinelands
PART TIME
October 15, 2024
View Job Description
The Global Talent Co.
Communications and Events Coordinator
FULL TIME
October 11, 2024
View Job DescriptionSee What’s New: Sanlam Job Opportunities
Sanlam
Operations Manager Administration: Client Service Operations
FULL TIME
November 18, 2024
View Job Description
Sanlam
Branch Consultant/ Financial Advisor - Alberton
Springs
FULL TIME
November 18, 2024
View Job Description
Sanlam
Senior Infrastructure Security Engineer
Bellville
FULL TIME
November 18, 2024
View Job Description
New Job Alerts
Global Travel Alliance SA
Accounting and Finance Intern
Cape Town
FULL TIME
November 19, 2024
View Job Description
Home Concept Furniture
Dealer - Agent for Kitchen Cupboard Solutions
Bloemfontein
FULL TIME
November 19, 2024
View Job DescriptionBuffalo International Logistics
Owner Driver- Richards Bay
Richards Bay
FULL TIME
November 19, 2024
View Job Description