Designation:

Digital Product Manager

Category:

Technology

Level:

Management

Closing date:

16 Nov 2024

Position Type:

Permanent

Location:

Multi Choice Technology

Job Description:

The Organisation
The Multi Choice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, Super Sport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve over 22 million subscribers across 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:
Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers

• Pay Television: direct-to-home satellite and digital terrestrial television services;
• SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
• Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.

The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Multi Choice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

• Expand Pay TV, SVOD subscriber base and Advertising sales
• Focus on investment and technology
• Maintain a local approach
• Provide quality service
• Attract innovative and motivated employees

Position Name
Product Manager
Key Customers
Key Internal Contacts:

• All Multichoice Divisions/Business Units
• In-country and Regional teams, SA teams, including Regional Director, General Management, Head of Divisions, Group Executive
• Multi Choice Group teams such as (but not limited to) the Centre of Information & Insights (CII) team, EBS and technical teams, Payments and technology Modernization, Marketing & Finance to name a few
• External partners and new business

Location
Randburg, Johannesburg, South Africa
Purpose of the Position
As a Product Manager, you will play a key role in shaping and executing our digital strategy, guiding the development and delivery of impactful digital solutions. Working closely with cross-functional teams, you will drive the product roadmap, transforming insights and business objectives into meaningful, user-centered experiences. From day one, you will take on critical responsibilities, collaborating with key stakeholders to prioritize initiatives and bring our digital vision to life, advancing our company’s digital goals and enhancing the overall customer experience.
Key Performance Objectives
Tasks
Product management

• Define and Communicate Product Vision and Strategy
  • Drive and articulate a clear, compelling product vision aligned with the company's strategic goals.
  • Develop a robust roadmap that prioritises growth opportunities and addresses customer needs, market trends, and competitive insights.
• Translate Roadmap into Requirements
  • Break down the product roadmap into well-defined requirements, including features, user stories, and acceptance criteria.
  • Continuously refine requirements based on customer feedback, feasibility assessments, and changing priorities.
• Backlog Management and Prioritization
  • Own the product backlog, prioritising features based on business value, customer impact, and technical feasibility.
  • Collaborate with engineering, design, and other cross-functional team members to ensure timely and accurate delivery of product requirements.
• Release Planning and Feature Delivery
  • Lead the planning and execution of product releases, ensuring alignment with release goals and setting realistic expectations for new features and improvements.
  • Proactively communicate release plans and timelines to stakeholders, updating them on progress and any adjustments.
• Continuous Business and Market Evaluation
  • Regularly review and adjust priorities in response to evolving business needs, market conditions, and feedback from users and stakeholders.
  • Identify and assess risks and opportunities, making data-driven recommendations for prioritization and resource allocation.
  • Stay up to date with technology trends that may be leveraged to create better solutions for customers.
• Agile Process Management and Impediment Resolution
  • Support and actively engage in Agile practices, promoting efficiency and continuous improvement within your broader team.
  • Proactively address and remove impediments that hinder the team's ability to achieve sprint goals, promoting an efficient and collaborative environment.
• Performance Tracking and Reporting
  • Implement metrics and KPIs to measure product performance post-launch, evaluating outcomes to inform future investments.
  • Regularly analyze product usage and performance data to identify trends, recommend feature enhancements, and guide the roadmap towards continuous improvement.
• Cross-Functional Collaboration
  • Act as the main point of contact between the business and development teams, fostering open communication and ensuring alignment on priorities and deliverables.
  • Collaborate closely with analytics, UX design, engineering, and marketing teams to ensure a cohesive approach to product development and go-to-market strategies.
• Drive Business Value and Continuous Improvement
  • Demonstrate tangible business value through effective prioritization, product enhancements, and a focus on customer-centric solutions.
  • Regularly assess product performance and customer feedback to identify opportunities for optimization and new feature development.

Experience.

• 5+ years of experience in product management or a related role such as project management, business analysis, or operations, ideally within a tech, digital, or customer-centric environment.
• Experience managing the product lifecycle, including product strategy, roadmap development, requirements gathering, and product launch.
• Proven ability to translate business goals and customer needs into clear product requirements and actionable development plans.
• Track record of working in Agile environments, with hands-on experience in Agile practices like sprint planning, backlog prioritization, and release management.
• Strong analytical skills with experience using data to drive decision-making, define product success metrics, and inform product iterations.
• Demonstrated experience collaborating with cross-functional teams including engineering, design, marketing, and customer support to align on product vision and deliver successful products.
• Excellent communication and stakeholder management skills, with the ability to influence and engage stakeholders at all levels, from executives to team members.
• Experience working with external stakeholders and vendors is often a plus, especially for products involving third-party integrations or partnerships.
• Familiarity with relevant tools and technologies, such as product management software (e.g., Jira, Asana), data analysis tools (e.g., Google Analytics), and design/prototyping tools (e.g., Figma).

Qualifications

• Degree or diploma in Digital and/or Technology, Computer Science, Information Systems or an equivalent

Technical Competencies

• Exhibit strong problem solving and influencing skills to effectively drive portfolio efforts and ensure project plans deliver on intent.
• Demonstrate a proven track record of excellent portfolio management, bringing the ability to quickly put structure in place to manage work in a dynamic, complex environment.
• Drive Agile methodologies to help a cross-functional team with story creation, prioritisation, planning and retrospective.
• Build relationships and collaborate with key stakeholders to ensure delivery of commitments.
• Display a passion for coaching and developing others through people leadership.
• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform, and influence outcomes [BN1][T2]
• Problem Solving Skills.
• Influencing Skills.
• Portfolio Management.
• Agile Methodology Expertise.
• Stakeholder Collaboration.
• Coaching and Leadership.
• Communication and Partnership Skills.

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence