Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

More about this role

What you need to know about this position:

People Experience Advisor is responsible for local execution of operational Human Resources activities. The advisor is the key point of contact to employees where self-service/shared services support is not available and sits within the local BU squad team. Where appropriate, the People Experience Advisor will support with the implementation of local projects and support the employee relations agenda for the site.

What extra ingredients you will bring:

Providing business intimacy and supporting with the delivery of local end-to-end operational HR activities and services. Providing sound business partnering advise to critical business stakeholders.
Resolve local industrial relations and business specific queries with the support of the SAROA People Experience Lead.
Partner with Commercial and other support functions to deliver best in class people experience.
Use knowledge and experience to provide local HR services that are relevant and tailored to the needs of the Business Unit/location (e.g., Time & Attendance support, HR systems, Employment equity)
Key point of contact to employee and managers for People Services/ HR related queries
Managing all internal and external queries and requests, responding and re-directing accordingly
Assist employee and managers with self-service transactions, HR portal navigation, policy interpretation and process support requiring face-to-face interaction and hard copy documentation.

Responsible for delivery of the following services:

• Employee Relations / Industrial Relations
• Onboarding
• Local learning delivery
• Time & attendance system support
• Local query resolution
• Interview support only when requested
• Payroll support for Kenya, Mauritius & Commercial functions
• People Experience workflow activities in Workday system
• People Experience activities and case management in Service Now
• Maintaining People Services filing system via E-Filing portal

Education / Certifications:

• HR University Degree or related Diploma.
• 3 -5 years working experience in FMCG or Consumer Goods Industry (multinational will be advantageous)
• Computer skills-MS Office, Concur and HR systems
• Ability to deal with several layers inside the organization at the same time.
• Deliver results with high attention to detail
• Ability to work under pressure with tight deadlines
• Effective time management.

Maintain Strict confidentiality always - the successful incumbent may be exposed to highly confidential information and must adhere to the highest ethics and values always
Work schedule:
Standard Business Hours

No Relocation support availableBusiness Unit Summary

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular
Service Operations (Delivery)
Global Business Services