South Africa Job Openings
Tracker South Africa
Resource Planner
Randburg
FULL TIME
October 25, 2024
Position summary
Introduction
Job description
- Accurately forecast staffing requirements
- Creation of agent schedules that optimise business needs and resources
- Schedule Optimisation when required, based on business and operational requirements
- Real-time Adherence Monitoring
- Intra-Day tracking and adjustments to improve intra-day staffing level predictions
- Optimize meetings, training and other off-phone activity requests
- Maximize occupancy and minimize over and under resource utilization
- Completion of Aspect WFM administrative tasks as may be requested by the assigned business units and the reporting manager
- Analysis and interpretation of Data
- Pro-active management of changes ensuring effective shift patterns
- Effective communication and recommendations based on real-time and historical data
- Frequently visit assigned business areas and hold forecasting and shrinkage meetings as agreed with your reporting manager
- Assist the Customer Service Business areas through on-going training and support and the revision and enhancement of existing processes where necessary
- Compilation of reports from WFM and related information, as required
Minimum requirements
- Matric
- Certification or equivalent in Telephony Administration or Customer Service
- Diploma or Degree in IT or similar field advantageous
- Minimum 1 year working experience with WFM (Workforce Management), including forecasting, scheduling, tracking, optimization, monitoring and reporting
- Experience in a leadership role
- Minimum 3 years’ experience in call centers
- Experience in the Tracker contact centre environment preferred
- Produce written documents in English
- MS Office Tools (Word, Excel, Power Point)
- Results driven/Goal orientated
- Able to work under pressure
- Able to work independently and as part of a team
- Pro-active approach to work
- Excellent problem-solving ability
- Excellent time management and attention to detail
- Confident and assertive
- Analytical
- Intuitive
Benefits
New Job Alerts
Global Travel Alliance SA
Accounting and Finance Intern
Cape Town
FULL TIME
November 19, 2024
View Job Description
Home Concept Furniture
Dealer - Agent for Kitchen Cupboard Solutions
Bloemfontein
FULL TIME
November 19, 2024
View Job DescriptionBuffalo International Logistics
Owner Driver- Richards Bay
Richards Bay
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
World Food Programme
Human Resources Associate G6
Johannesburg
FULL TIME
October 10, 2024
View Job Description
Marriott International, Inc
Human Resources Officer - AC Hotel by Marriott Cape Town Waterfront
Cape Town
FULL TIME
October 8, 2024
View Job Description
Western Cape Department of Health
Human Resource Clerk
Cape Town
FULL TIME
October 11, 2024
View Job DescriptionSee What’s New: Tracker South Africa Job Opportunities
Tracker South Africa
Business Sales Consultant- Randburg
Randburg
FULL TIME
November 15, 2024
View Job Description
Tracker South Africa
Account Manager - Randburg
Randburg
FULL TIME
November 14, 2024
View Job Description
Tracker South Africa
Installations Quality Assurer
Randburg
FULL TIME
November 13, 2024
View Job Description
Tracker South Africa
Dealer Sales Manager - Randburg
Randburg
FULL TIME
November 13, 2024
View Job Description
Tracker South Africa
Business Sales Consultant- Centurion
Pretoria
FULL TIME
November 7, 2024
View Job DescriptionNew Job Alerts
Global Travel Alliance SA
Accounting and Finance Intern
Cape Town
FULL TIME
November 19, 2024
View Job Description
Home Concept Furniture
Dealer - Agent for Kitchen Cupboard Solutions
Bloemfontein
FULL TIME
November 19, 2024
View Job DescriptionBuffalo International Logistics
Owner Driver- Richards Bay
Richards Bay
FULL TIME
November 19, 2024
View Job Description