Closing Date

2024/11/10

Reference Number

SHO241105-1

Job Title

Trainee IT Support Manager

Job Type

Permanent

Location - Country

South Africa

Location - Province

Gauteng

Location - Town or City

Boksburg

Purpose of the Job

The IT Trainee Support Manager is responsible for overseeing the IT support in the OK Franchise Division, with a focus on improving user experience of our franchisors and facilitating effective communication amongst stakeholders.
This role prioritises process support training, reporting and process enhancement over technical troubleshooting, playing a crucial role in ensuring the smooth operation of IT services within the division.

Job Advert Details

Job Category

IT

Job Objectives

Store Audits:

• Conduct comprehensive audits of new store setups to ensure compliance with company policies and technology standards.
• Evaluate local IT infrastructure, software installations, and hardware placements.
• Assess the effectiveness and performance of existing technology in the store environment.
• Identify any gaps or issues in IT setups and report findings to senior management.
• Prepare detailed reports after audits and visits, summarising findings, recommendations, and best practices.
• Maintain documentation of store IT infrastructure and technology compliance status.

Store Visits:

• Visit various store locations to provide support, guidance, and training on IT-related matters.
• Collaborate with store managers to understand operational challenges and suggest technology-driven solutions.
• Gather feedback from store staff regarding current systems and any required improvements.

Systems Support and Training:

• Develop and implement training sessions for end-users on IT best practices, new software applications, and security awareness.
• Develop user guides and documentation for common technical issues.
• Provide prompt and courteous support to end-users via various channels, including phone, email, and in-person.

Problem Management:

• Identify and report on critical problems and trends to third party for awareness and action.
• Report on the outcomes of problem management initiatives to demonstrate value to the organisation.
• Project Management:

• Assist in the planning and execution of technology rollouts for new store openings.
• Contribute to continuous improvement initiatives related to store technology operations.

Collaboration with IT Teams:

• Collaborate with other IT teams to escalate and resolve complex issues.
• Oversee projects related to system upgrades, implementations, store openings, store revamps and stock takes.
• Foster strong relationships with internal and external stakeholders.

Qualifications

Experience

Knowledge and Skills