Training and Development Manager
In this role, you’ll have the opportunity to lead Starbucks South Africa’s training and development team. You’ll be at the forefront of implementing our global training programmes, contributing to shaping the future by driving organisational change across the business.
Here you belong
The voices of our people are brewed into everything we do. At Starbucks, you’ll be welcomed, challenged, and inspired. You’ll be heard here because you are part of it all.
●You’ll get to work for an iconic brand that puts people first and makes a difference in every community it serves.
●You’ll be immersed in a welcoming culture where you’ll connect with partners* who care about one another.
●You’ll have an impact every day through genuine, meaningful connections.
●You’ll be able to grow as an individual through rich learning experiences.
●You’ll feel supported and cared for because well-being is a priority.
Here, you’ll achieve results by:
Programme Development and Implementation
-Design, implement, and continuously improve training programmes tailored to meet the development needs of Starbucks partners at all levels.
-Collaborate with cross-functional teams to create comprehensive onboarding experiences that align with our Company values and operational standards.
Facilitation and Coaching
-Deliver engaging training sessions, workshops and leadership development programmes both in person and virtually.
-Coach partners and leaders to support skill development and career growth while ensuring alignment with Starbucks’ values.
Performance Analysis and Improvement
-Utilise data-driven insights to assess programme effectiveness and partner engagement, identifying opportunities for improvement.
-Conduct needs assessments and surveys to tailor training solutions to specific regional, role-based, and organisational requirements.
Team Leadership and Collaboration
-Lead and mentor a team of training specialists, fostering a collaborative environment and inspiring team performance.
-Work closely with HR, Operations, and Leadership to align training initiatives with broader organisational goals.
Culture Stewardship
-Champion Starbucks’ mission and values by modelling and integrating them into all training and development initiatives.
-Develop and drive strategies to promote a culture of inclusivity, innovation, and continuous learning across all locations.
Experience and Qualifications:
●Bachelor’s degree in HR, Organisational Development, Education or a related field.
●5+ years of experience in training and development, ideally in the retail or hospitality industry.
●Proven experience in designing and delivering effective learning solutions, with a strong grasp of adult learning principles and instructional design.
●Excellent communication, facilitation and interpersonal skills.
●Ability to work in a fast-paced environment with cross-functional teams, effectively prioritising tasks and managing multiple projects.
●Familiarity with Learning Management Systems (LMS) and digital learning tools is a plus.
Here, you’ll thrive by:
●Leveraging your experience in managing complex systems implementation programs.
●Demonstrating proven success in leading and executing large-scale change initiatives.
●Applying your expertise in technology implementations and change management methodologies.
●Crafting and implementing comprehensive organisational learning and change management strategies.
●Building strong relationships and influencing stakeholders at all levels.
●Thriving in fast-paced environments while maintaining exceptional attention to detail.
Here, we live by our Mission and Values
With every cup, conversation, and community, we nurture the limitless possibilities of human connection and live by our values: Craft, Results, Courage, Belonging and Joy. If this resonates with you and sounds like something you’d love to be part of, we want to get to know you. Apply today to start your journey!
We value each team member's uniqueness and endeavour to create a workplace where everyone feels they can be their true selves. Please let us know if you require additional support during the recruitment process.
This job description is a general overview of the role and doesn’t necessarily include all the duties that may come with it. Depending on the business’s needs, management may, if necessary, modify the responsibilities of this role.
Please complete the pre-selection screening questionnaire. Candidates who complete the online questionnaire will be screened and interviewed first. You can access the questionnaire using the link below or by scanning the QR code.
Questionnaire Link: https://form.jotform.com/sbuxrcc/support-services-pre-employment-que
*At Starbucks, you’re more than an employee.
Job Type: Full-time