Job Overview
Business Segment: Personal & Private Banking
Location: ZA, WC, Cape Town, Van Riebeeck Road 76
Job Type: Full-time
Job Ref ID: 80373567A-0001
Date Posted: 11/2/2024

Job Description

We are seeking a dedicated and customer-focused Universal Banker (Level 1) to join our team in Cape Town, South Africa. As a Universal Banker, you will be the primary point of contact for our Personal, Prestige, and Private Banking clients, providing comprehensive banking services and solutions.

Assist clients with a wide range of banking matters, from product inquiries to account activities
Accurately assess and understand client needs to provide efficient, one-and-done solutions
Open relevant accounts, process statements, and manage debit order information
Deliver exceptional customer service that consistently meets client expectations
Operate within product and legislative parameters, including FAIS regulations
Provide clear and concise explanations of banking products, services, and policies
Identify cross-selling opportunities and recommend appropriate financial solutions
Maintain up-to-date knowledge of banking regulations and industry trends
Collaborate with team members to ensure smooth branch operations
Handle customer complaints and resolve issues in a professional and timely manner
Qualifications

Essential Qualifications:
Matric (Secondary Education Certificate)
National Certificate in Banking(NQF5 FAIS recognized qualification)

Professional Experience Requirements:
Minimum of 2-3 years of demonstrable sales experience in a financial services environment
Comprehensive understanding of branch operations processes and banking products
Proven track record in a branch banking or contact center setting, with in-depth knowledge of bank processes, policies, and product offerings
Exceptional customer service skills with a focus on delivering professional and efficient client interactions
Proficiency in banking software and systems
Analytical and problem-solving skills with keen attention to detail
Knowledge of FAIS (Financial Advisory and Intermediary Services) regulations
Experience in branch operations
Ability to work flexibly in a fast-paced environment
Strong time management and organizational skills
Goal-oriented mindset with a focus on meeting targets and KPIs
Additional Information

Behavioural Competencies:
Generating Ideas
Exploring Possibilities
Providing Insights
Adopting Practical Approaches
Convincing People

Technical Competencies:
Banking Process & Procedures
Client Acceptance & Review
Application & Submission Verification (Consumer Banking)
Customer Understanding (Consumer Banking)
Product Knowledge (Consumer Banking)

The ideal candidate will possess a strong foundation in banking principles, demonstrate a commitment to regulatory compliance, and exhibit a professional demeanor in all client and colleague interactions. The ability to maintain composure under pressure and adhere strictly to bank policies and procedures is crucial for success in this role.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or Transaction Fraud Ops SA@standardbank.co.za