South Africa Job Openings
Ford Motor Company
Warranty Systems Support and Helpdesk
Pretoria
November 4, 2024
Key performance indicators include:
- Achieve issue support and/or acknowledgement within 24 hours
- Collaborate with Central Warranty for issue resolution/implementation.
- Manage vehicle warranty status updates
- National Diploma in Computer Engineering, Information Technology, Electrical/Electronic Engineering,
- Min 5+ years in automotive industry, Motor Vehicle Technology or Master Tech Qualification workshop knowledge is an added advantage.
- Proven expertise in IT systems, service, and customer satisfaction industry and / or environment in a warranty will be a definite advantage.
- Experience in Warranty Operations, and good knowledge of the Warranty and Policy Manual
- Must possess a valid driver’s license; ability to travel across South Africa for several days at a time is required.
- Warranty Helpdesk support through Telephone, email, Share Point raised queries with 24 hours response time.
- Overall responsibility for the maintenance and launch of warranty systems for like OWS, BSI and any interface projects as required by the GWO
- Market systems support: managing running changes and launch of warranty systems interface such as OWS/BSI/DMS.
- Support BSI system improvements project related to Warranty for ease of document authenticity, retention in support of warranty audit requirements as part of the GWO governance.
- Ensure timely processing of Warranty queries and overall warranty administration functions like Dealership/Distributor labour rate and Impocost updates.
- Support all warranty training, auditing and claims assessing processes and administration as part of GWO governance.
- Execution of warranty spend avoidance process by reviewing Wear check reports, validate warranty applicability and raising queries accordingly using relevant WSI codes.
- Maintain issue tracking sheet for systems issues and common queries raised and ensuring closure.
- Implementation of process improvements derived from issues raised by Dealerships and Distributor to improve on Customer satisfaction.
- New Dealer & Distributor launch and systems setup for all warranty requirements for SAF and SSA.
- Collaborate with QVM (Qualified Vehicle Modifier) Department to ensure accountability of the Warranty for modified vehicles.
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