About this opportunity


As telecom companies globally transition to 5G Core (5GC) and Cloud Native architecture, our mission at the Packet Core Development Unit is to guide and assist our customers on this transformative journey.
We operate a Customer Engagement Program that provides premium support for Ericsson’s critical Packet Core Customer integration and acceptance projects.
We are hiring Support Engineer in our Global Support team in South Korea, which is an integral part of Ericsson’s 24/7 Customer support service. Additionally, we have teams located in Canada, Spain, Sweden, China, Germany, and Poland.


Do you have a passion for working with cutting-edge technology that demands continuous learning? Are you enthusiastic about troubleshooting, finding the root cause and solution to complex technical problems? Do you thrive on being the go-to technical expert relied upon to resolve urgent customer problems? If so, then you might be the perfect candidate to join our team!


What you will do

• Secures customer centric Product Introduction in close cooperation with services to enable operational excellence and continuation of quality improvements.
• Ensures early cooperation between Development Groups and Service Delivery Unit / Customer Unit to facilitate knowledge and competence transfer.
• Engages with services enabling working together deploying common frameworks as one Ericsson towards our customers.
• Support the implementation of Continuous Delivery and Deployment Program (Co De D), Automation program and Product Release External Verification (PRX) delivery to facilitate flow of early feedback into the development process.
• Responsible to secure Market analysis, feedback to R&D (Quality, Supportability in products, etc.)
• Responsible for driving and coordinating Customer Proof of Concepts, Demos and Competence development activities towards external parties.

What we can offer

• A challenging work driving Customer Service Requests and to be a key player in Customer emergency handling.
• Participation in the Deployment support team that directly support our most prioritized customers deployment projects.
• To be a member of a great team with huge experience in mobile networks where everyone helps each other and have regular competence, where you can grow on cutting edge technology.

You will bring

• Education: BSc/MSc degree in Engineering or equivalent level in fields such as Computer Science/Engineering, IT, Information & Communication Engineering, Electronics Engineering, etc.
• Good knowledge of the Packet Core Network Solution.
• Good knowledge on IP networking, PCAP, HTTP2, Linux, Containers, Kubernetes and virtualization.
• Minimum 5 years of Telecom experience and including at least 2 years in a customer facing role.
• Good communications skills
• Good written and verbal communication in English

Recruitment Process:

• End of Application: Open Until Filled (Encouraged to apply immediately)
• 1st & 2nd Interview: To be updated individually
• The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

지원 마감: 채용시 마감(빠른 지원 요망)

• 1차 및 2차 인터뷰: 합격자에 한하여 개별 조율(화상 또는 대면 인터뷰)
• 전형 내용/일정은 회사 사정에 의하여 변경될 수 있으며 합격/탈락하신 분께는 이메일로 개별 통보 드립니다.

More information you may want to know

• Location: Erisson-LG Seoul R&D Campus (LG Gasan Digital Center)
• Salary: Negotiable 면접 후 협의 (Annual Base Salary + Variable Incentive)
• How to Apply: Click ‘Apply now’ and submit your CV in one file (doc, pdf). Please include a freely formatted Korean resume, an English resume, and a Korean self-introduction (or an English cover letter) in a single doc or pdf file and upload it under 'Resume'.
• Not ready to apply or have questions? Feel free to email us at recruit.elg@ericsson.com for more information.
• This job posting may close early if all positions are filled. / 해당 포지션은 채용 시 마감될 수 있습니다.
• If there is any false information in the application, the offer may be canceled.
• Please refrain from including irrelevant information such as physical condition, place of origin, marital status, property and family education, occupation, property, etc., when filling out the application. / 지원서 작성 시 신체 조건, 출신 지역, 혼인 여부, 재산 및 가족의 학력, 직업, 재산 등 직무와 관련 없는 정보의 기재를 금지합니다.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Korea (the Republic of) (KR) || Korea, Republic Of : Seoul : Seoul
Req ID: 746751