Job Description: After Sales Operation Manager

Location: Madrid, Spain

On-board time: ASAP

About us:

We are a technology company, driven by the passion to create the ultimate products, with smart terminals and intelligent services at its core. Founded over 20 years ago, with headquarters in Dongguan, China, we are proud to say that we still have over 80-percent of employees working in R&D, as part of our proprietary research and development system. By now, we have over 300 million active users worldwide, and we are ranked 5th in global market share.

One dream. One team

Holding a firm belief in creating the vivo culture in Europe, we are proud to say that our team is courageous, ambitious, authentic and multicultural with 15 nationalities and growing. We celebrate each nationalities' special day. At vivo, we make sure your voice is heard, and your culture is respected.

At vivo, we commit ourselves to one thing, do the right things and do things right. We support openness and authenticity, promote self-reflection and continuous learning, we thrive to provide a working environment where our talents can perform at their peak.

Your journey ahead:

You will be working with multiple location teams around Europe, and responsible for vivo’s Europe after sales and pre-sales work.

Your Challenges:

• Customer service satisfaction and KPI management in the Europe, following up on achieving local assessment service goals.
• Implementing the headquarters' overseas customer service work plan and service strategy.
• Formulating European service policies and processes development, promoting with service content implementing, and planning service innovation activities.
• Manage market product reputation information and quality issues.
• Manage local service team of agents and service providers, handling customer and user complaints in the Europe.

Your profile includes:

• Bachelor's degree or above, with at least 1 years of relevant service work experience; Strong consumer-oriented service awareness. Candidates with experience in smartphone industry aftersales service preferred.
• Good communication skills, strong logical thinking, with a strong sense of goal and rapid learning iteration ability.
• Strong sense of responsibility and execution, capable of independently completing projects and driving the team to achieve goals.
• Proficient in Chinese and English communication, strong ability to handle a dynamic and fast paced environment.

What we offer?

We work hard to ensure that every employee feels supported and encouraged to have a healthy balance between health, work and home commitments. We believe a balanced and healthy life outside of the office makes for a happier, healthier future together.

that is why, apart from the opportunity to work in a real international, dynamic and ambitious team, we offer company sports membership, trust-based flexible working model, we offer daily food voucher to fresh fruit basket. We work hard to ensure that every employee feels supported and encouraged to have a healthy balance between health, work and home commitments. We believe a balanced and healthy life outside of the office makes for a happier, healthier future together.

At vivo, we are committed to providing equal opportunities. We value diversity and inclusion and do not discriminate against people on any basis, such as, but not limited to, religion, color, nationality, gender, sexual orientation, age, marital status or disability. We focus on doing the right thing and do things right! We look forward to hearing back from you!

Connect with us!

If this sounds like your next challenge, send us your application at this link