Spain Job Openings
Booksy International Sp. z o.o.
Customer Support Advisor (Native English Speaker)
Granada
September 5, 2024
As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you’ll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities. Our inclusive, remote-first team operates with a shared commitment to our values:
- People first: We empower and elevate the service provider, the consumer, and their communities.
- Act like an owner: We take responsibility for our actions and their results.
- Work as a team: We collaborate and care about the success of our team and others.
- Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity.
Ready to join us? Read on for more.
We are looking for a Customer Support Specialist to join our team at Booksy. You will be key in ensuring our customers' wellbeing and optimizing their online booking experience. Your mission will be to assist them in a friendly, helpful manner to provide exceptional service!
Your role will be to resolve our B2B customers’ issues with an empathetic and caring approach. You will be their guide in their daily use of our solution. Your goal will be to make them feel pampered!
Your responsibilities:
Ensure the fulfillment of Booksy customers:
- Guarantee flawless customer satisfaction following each interaction with our clients
- Be a problem solver and tailor your communication to your audience
- Monitor your KPIs daily to deliver a high level of satisfaction
- Ensure a rapid response time to all our customers
- Ensure that our customers are never left without an answer
- Identify customers issues and provide tailored and relevant solutions
- Seriously follow up on open conversations on our tracking tools
- Report customers issues (requests for improvements, complaints) to enhance our solution
- Advocate for the customer's voice and promote our value proposition externally
Who you are:
- Successful experience in a similar role or within customer service
- Strong communication and diplomatic skills, capable of tailoring your approach to different audiences, both in speaking and writing
- The ability to work autonomously while effectively collaborating with your team
- A passion for problem-solving and a commitment to improving the customer experience
What we offer:
- The opportunity to be part of something big - the world’s fastest growing beauty marketplace.
- Flexible working hours and opportunity to work remotely within your country.
- Work in a welcoming team which is always ready to help.
- Opportunity to develop in an international environment - we have teams in 6 countries.
- Additional benefits that might differ depending on the location.
Sounds interesting? Apply by completing the recruitment form :) We're waiting for you!
~ Booksy Team
-
More about Booksy:
Booksy is the largest and fastest growing booking platform that connects beauty, wellness and health professionals with local customers, powering millions of appointments each year.
Booksy Biz, designed specifically for small business owners, is Boosky’s mobile-first Saa S platform that combines all the tools providers need to attract new customers, take appointments, manage staff and payments, and build a loyal client base. Booksy Biz makes running a beauty business simple, convenient and accessible so providers can focus on providing exceptional service to their customers.
The Booksy Marketplace is where millions of consumers around the world find, schedule and manage appointments with stylists, barbers, braiders, nail artists, estheticians, massage therapists, salons, and spas in their communities. Customers can browse business profiles, reviews, services, pricing, availability and instantly book appointments with the click of a button.
Founded in Poland in 2014, Booksy has operations in Poland, United States, United Kingdom, Spain and France and works as a distributed, remote-first team. The company has raised more than $100M in Series C funding and is backed by investors including Innovia, Kaya, and Verdane.
For more information, please visit booksy.com, or follow us on Linked In.
New Job Alerts
IMDEA Software Institute
Internship in distributed computing theory
September 23, 2024
View Job DescriptionATA Insights
Conference & Events Logistics Executive
Madrid
CONTRACT
September 23, 2024
View Job DescriptionAUTO1 Group
Senior Android Developer (f/m/x) - Spain
Madrid
FULL TIME
September 23, 2024
View Job DescriptionAnteriad
Italiano | Italian - Pre-Sales Lead Generation B2B
Las Rozas de Madrid
FULL TIME
September 23, 2024
View Job DescriptionSommet Education
Administrative Assistant with French
Marbella
FULL TIME
September 23, 2024
View Job DescriptionLooking for similar job?
ADM Value
French Customer Service Agent-Barcelona SPAIN
Barcelona
FULL TIME
August 13, 2024
View Job DescriptionManhattan Associates
Spain - Customer Support Consultant MAWM
Barcelona
FULL TIME
July 30, 2024
View Job DescriptionAker BioMarine
Customer Care Representative located in Spain
Tarragona
August 6, 2024
View Job DescriptionCoach4expats
Customer Service Representative, Madrid - Spain
PART TIME
August 19, 2024
View Job DescriptionSee What’s New: Booksy International Sp. z o.o. Job Opportunities
Booksy International Sp. z o.o.
Customer Support Advisor (Native English Speaker)
Granada
September 5, 2024
View Job DescriptionBooksy International Sp. z o.o.
Business Operations Specialist
Madrid
September 3, 2024
View Job DescriptionBooksy International Sp. z o.o.
Revenue Operations Manager
Madrid
August 21, 2024
View Job DescriptionBooksy International Sp. z o.o.
Business Operations Specialist
Madrid
August 7, 2024
View Job DescriptionNew Job Alerts
IMDEA Software Institute
Internship in distributed computing theory
September 23, 2024
View Job DescriptionATA Insights
Conference & Events Logistics Executive
Madrid
CONTRACT
September 23, 2024
View Job DescriptionAUTO1 Group
Senior Android Developer (f/m/x) - Spain
Madrid
FULL TIME
September 23, 2024
View Job DescriptionAnteriad
Italiano | Italian - Pre-Sales Lead Generation B2B
Las Rozas de Madrid
FULL TIME
September 23, 2024
View Job DescriptionSommet Education
Administrative Assistant with French
Marbella
FULL TIME
September 23, 2024
View Job Description