Project:
For our customer Roche Diagnostics Switzerland based in Rotkreuz we are looking for a Commercial Operations Specialist (m/f/d)
Background:
Shaping the future together - at Roche Diagnostics.
At our site in Rotkreuz, over 2,600 employees research, develop and manufacture new diagnostic devices for diagnosing diseases. Also based at the site, we, Roche Diagnostics (Switzerland) AG, want to grow successfully in the Swiss market as a local sales company with our innovative total solution offering: growth, excellence and further development of employees and our culture are our guiding principles.
Our Commercial Operations Team sees itself as the link between corporate goals and commercial processes within the supply chain. The Commercial Operations Team ensures smooth order processing and commercial excellence in daily cooperation with internal and external customers and thus contributes to the holistic approach (end-to-end supply chain).
The perfect candidate has a communicative and open personality and enjoys working in an innovative and creative environment. The person values ​​a performance and team-oriented environment that cultivates respectful interaction. The candidate loves working in an international work environment that also offers a variety of development opportunities. The person questions conventional patterns of thinking and drives improvements for the benefit of internal and external stakeholders. The person is also experienced in order processing, customer service and sales organization. Finally, the candidate brings proficient IT knowledge and fluent German.
Main tasks and areas of responsibility:
* Order processing in SAP R/3, timely triggering and monitoring of deliveries, invoicing and backorder management
* Processing of written orders DE/FR/IT/EN as well as receiving telephone orders and general customer service DE (FR/IT/EN)
* Processing of customer inquiries and complaints on logistical topics including monitoring and evaluations
* Checking trends and initiating corrective measures
* Processing of customer orders, customer inquiries, complaints including claim management (DE/FR/IT/EN)
* Ensuring contract management
* Bottleneck management in the event of delivery bottlenecks in collaboration with product management
* Supporting process handling with local 3PL (logistics service provider)
* Carrying out inventories
* Organizing transports
* Customer master data management
* Recording and maintaining material master data
Must Haves:
* Commercial training and/or completed degree (business administration/supply chain) or a comparable qualification
* Min. 2-3 years of professional experience in order processing/customer service/sales organization
* Team player and strong interpersonal and communication skills
* Initiative and conscientious way of working in complex organizations
* Experienced use of an ERP system (SAP know-how is an advantage) and good knowledge of MS Office (Google Suite is an advantage) + IT tools
* Fluent German, both written and spoken
Nice to have:
English and Italian/French an advantage
Reference No.: 923644TP
Role: Commercial Operations Specialist (m/f/d)
Industry: Pharma
Place of work: Rotkreuz
Workload: 100%
Start: 01.11.2024
Duration: 36++
Application deadline : 18.09.2024
Job Type: 100%
Work Location: On the road