Location: Zürich, Switzerland

Full-time

YOUR IMPACT
As a CRM Specialist, you master data to improve FELFEL’s customer experience. By equipping all client-facing teams with a system that consolidates knowledge and delivers actionable insights, you make sure that we have complete visibility on our customer relationships at any point in time.

YOUR RESPONSIBILITY

• Reporting to the Senior CRM Manager you’ll be the link between FELFEL front teams and Hub Spot. Together, you are key in creating systems & initiatives that enhance the relationship between FELFEL and its B2B & B2C customers through their entire lifecycle.
• Day-to-day process optimization of Hub Spot CRM system ensuring system functionality and data integrity that supports Marketing, Sales, Success and Support in their decision-making both in the Switzerland and US markets.
• Be the first point of contact for the Marketing, Sales, Success & Support teams for Hub Spot troubleshooting.
• Maintain CRM documentation (Wiki) to ensure clarity & consistency in Hub Spot processes.
• Host quaterly Quality Checks with all Hub Spot user groups to ensure consistency and identify possible areas of improvement.
• Execute the segmentation of B2B & B2C customer data for the execution of targeted communications (newsletters, surveys, app notifications, …)
• Generate ad-hoc reports to provide specific insights into customer data.

WHO YOU ARE

• You have 1-3 years of experience in a similar role where you have gained expertise in understanding customer’s data
• You have worked extensively with a CRM system like Hub Spot, Salesforce or Microsoft Dynamics 365 is a must.
• Customer-centric mindset.
• Process-savy.
• Expert in troubleshooting. You love to solve problems.
• Self-learning attitude. Sometimes you’ll need to learn something on your own.
• Detail-oriented.
• Experience in customer-facing roles.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization.

OUR BENEFITS:

• Lots of delicious food, we make all your gastronomic dreams come true...
• High-quality coffee and tea, thanks to Gavetti, one of the most innovative coffee machines in the office.
• 5 weeks of holiday per year.
• A birthday retreat to take a half day off to enjoy your birthday.
• We pay for the half-fare card to encourage employees to use public transport.

If this sounds like the job for you, then APPLY NOW, we are looking forward to hearing from you!

ABOUT US:
FELFEL is a family-owned, multi award-winning company that has been revolutionizing the way people eat at the office within Switzerland since 2014. With more than 900 FELFEL fridges, employees enjoy sustainable and healthy food every day, with an ever-changing seasonal menu.
In 2021, we also launched Gavetti, the first smart coffee machine for offices to enable all employees to enjoy a barista coffee in the office, at any time of the day. In 2024, FELFEL is also launching its services in New York City.
As you can already imagine... at FELFEL we are all about good food, delicious coffee and excellent company. Join our journey!