Business Solution Manager (SAP)

Publication Date: Aug 16, 2024

Ref. No: 519622

Location:Kadıköy /Istanbul, TR, 34732

About Atos

The future is our choice

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Role Description:

• The BSM role is a high value customer facing role with a blend of technical and business process knowledge. The BSM has a focus on a specific domain or area (LOG, S&S, FICO) within a delivery center or service.
• Assist customer teams in achieving Digital Transformation vision and Best-Run Business capability from their SAP investments.
• BSM facilitates his SAP area from customer business process view and Atos portfolios to enhance the customers’ business functionality and overall performance, while maintaining a high degree of customer satisfaction. The BSM will liaise closely with the customers’ application user communities, Atos process managers, Atos external Change Managers and will provide advice and guidance to the onsite and offshore delivery teams.

Responsibilities:

Governance:

• Acts as main external/internal communication channel for within respective SAP domain and cross domains where required; leads delivery for a functional area and/or related T&M services.
• Responsible for functional customer interaction (e.g. demand management, change request definitions, CAB participation, customer workshops etc.)
• Single Point of Contact (SPOC) for the SDM towards services in his area.
• Responsible for the allocation of work, quality, and costs (for own resources as well as for GDC and third-party services)
• Responsible for the fulfillment of all customer SLAs and associated KPIs within his area in quality, time and budget and establishment of needed corrective/preventive actions.
• Owns major incidents and problems within his domain.
• Accountable for L2 Escalation Management and alignment with respective T3 Manager.
• Responsible for claim Management towards the customer and third-party suppliers.

Quality & Growth:

• Maintenance of defined knowledge database while assuring operational teams are storing, updating, and using the known error records.
• Maintenance of the capacity / resource planning for his customer on a weekly base.
• Is fully responsible for CSI lifecycle within respective domain. (service improvements, up- and cross-selling, change requests and projects within their area of expertise)
• Initiate and contribute to customer and Atos global CSI initiatives and provide bottom-up feedback to SAP Leadership Team.
• Coordination of transition topics in alliance with the customer.
• Responsible for the identification of topics which could be transferred to global. GDC’s/RDCs/Co Es
• Improve customer satisfaction.

What We Offer

GPTW Certified Company
Work from home most of the time as our customers are located all around the world
Competitive Compensations and Benefits
Flexible Benefit Program
Private Health Insurance
Life Insurance
Performance Bonus
Accolade Bonus
Referral Bonus
Transportation Allowance
Meal Allowance
Kindergarten Allowance
Buddy Program
Flexible working hours at Atos or home office
Company SIM Card
Days of annual leave above the legal minimum
Atos University Access – Professional and personal development through continuous education and certification
Wellbeing Days
Friendly Working Environment
BYOD - Bring Your Own Mobile Device Campaign

#LI-Turkey
Here at Atos, we want all our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.