Turkey Job Openings
Vodafone
Customer Success Manager
Istanbul
August 6, 2024
What you’ll do
At Vodafone Business Technology Solutions (VBTS), our Customer Succes Managers agers are the customer facing leaders who are responsible for the following objectives:
- Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
- Maintain existing customer-success metrics and data as directed
Responsibilities:
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
- Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
- Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
- Prepare documentation or visuals of performance for client; analyze trends NPS scores to identify areas for improvement
- Work with sales and marketing teams to boost customer referrals and develop case studies
- Engage in special projects, events and campaigns
- Manage customer feedback and postmortems
Who you are
- 10-15 years of experience in communications, customer success management
- Strong skills in verbal and written communications, strategic planning, and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Experience creating KPI reports for both technical and non-technical audiences.
What You’ll Bring
- Bachelor's degree in Business Management, IT or other related field.
- A minimum of 10 years of experience in a technical multi-discipline management.
- Experience of working within the customer faced service management area.
- Performs well in an multi-projects, fast-paced environments and adapt changes rapidly.
- Proven ability to build strong relationships with other business areas, stakeholder management.
- Perform, think and lead well under pressure.
- A calm, considered approach with exceptional communication skills.
- Digital adapting – ability to adopt and adapt quickly to new technology and systems.
- Seizing opportunities in the field of managed services
- A good enterprise infrastructure (Data, Voice, Security, Cloud) understanding - Cloud knowledge is definite plus
- Good knowledge of MS Office.
- Able to communicate, read, and write effectively in the English language
Not a perfect fit
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We like to keep them flexible:
Plus, plenty more to enjoy!
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
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