Corefy is a Ukrainian Pay Tech IT company founded in 2016. Our Saa S platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments. Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, Master Card, Visa, AWS, and more, we've implemented over 450 different payment methods and cater to clients worldwide. With a team exceeding 100 experts, we are dedicated to crafting high-load Ukrainian Fintech products. It's challenging, motivating, and full of drive. We aspire to implement cutting-edge technologies and set trends in our industry. Our goal is to become the number one payment orchestration platform in the global market.

We are looking for a responsible Customer Support Specialist to strengthen our support team and maintain a high level of satisfaction with technical support.

This is important to us:

• 1+ year of experience as a Customer Support Specialist;
• Ability to prioritize tasks based on urgency and importance;
• Motivation to learn new skills and technologies;
• Great interpersonal, communication skills and problem-solving skills;
• Good understanding of API technology. Commercial or academic experience with Postman and API documentation will be a plus;
• Understanding of Postgre SQL/My SQL or other database systems and creating SQL queries;
• Experience working with logs;
• Experience with Jira (or with a similar Ticket System);
• Intermediate level of English or higher.

Will be an advantage:

• Familiarity with the payment industry;
• Testing experience;
• QA, SQL or API courses.

What you will do:

• Respond to customer queries in a timely and accurate way, tickets or chat;
• Identify customer needs and help customers use specific features;
• Escalate feature requests and share effective workarounds to Lead Customer Support and Customer Success Managers;
• Escalate atypical technical issues to other levels of problem-solving (Developers/Dev Ops/QA);
• Consulting and helping clients on the technical capabilities of our product;
• Testing technical issues that our clients may encounter;
• Monitoring of graphs and alerts, which indicate the stability of product traffic;
• Incident Management (monitoring, reporting, resolving).

Hiring stages: Intro with a HR, Interview with a hiring manager, Interview with a Head of Department.

What we propose:

Career and growth matches:

• Get fair timely compensation for your hard work and tax compensation;
• Enhance your hard skills working with a Ukrainian high-load Pay Tech product;
• Your professional goals and ambitions will find ample opportunities for growth within the company;
• The “open door” policy — direct communication with C-level management;
• Corefy Academy: boost your skills in the Fintech industry through hands-on experience;
• Compensation for external education to apply acquired knowledge in working on our product;

Work environment:

• 8-hour workday in-house or remote with the possibility to adjust working hours to fit your needs. 20 days of vacation and 10 days of sick leave;
• Corporate events and important dates — we celebrate together, and you can even invite your friends to the office;
• Corporate psychologist, we care your wellbeing;
• Breakfast days in the office and everything necessary for productive work. We have a generator, uninterrupted Internet, and a choice of tech equipment — Windows or Mac OS.

If you are ready to make a significant impact and develop together with our team, feel free to apply!