Ukraine Job Openings
Intellias
Technical Support Engineer (Level2)
October 18, 2024
Yuliia Serednia
- Respond to technical support requests and manage the tickets, ensuring timely response and resolution of issues.
- Basic log analysis and troubleshooting through Database.
- Conduct advanced troubleshooting of server and network infrastructure issues.
- Conduct thorough investigations and analysis of recurring technical problems.
- Pushing matters through to resolution in a support context.
- Mentor junior team members and share knowledge to enhance team performance.
- Suggest improvements to reduce future support tickets.
- Communicate effectively with users to understand and address their needs.
- Analyze and troubleshoot common customer issues.
- Escalate complex problems to higher-level support teams.
- Help maintain internal documentation, including updating runbooks and knowledge base articles.
- Learn and apply new IT skills under the guidance of senior staff and shadow senior team members to gain hands-on experience.
- Engage in continuous training and development activities. Participate in internal training sessions to enhance technical knowledge.
- 2+years in a technical support or IT support role.
- A degree or commercial experience in Information Technology, Computer Science, or related field.
- Proven commercial experience of at least 1+ year with one or few technologies, like networking, HTML/CSS , APIs, SQL or other.
- Basic knowledge of server hardware, software, and operating systems.
- Understanding of ITIL principles and practices.
- Has a good command of Incident Management.
- Proven experience in troubleshooting and problem resolution. Ability to analyze complex technical issues.
- Experience with IT support flows and escalation processes.
- Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, Service Now etc.
- Ability to work independently and manage multiple tasks.
- Good analytical and problem-solving skills.
- Good time management and prioritization skills.
- Strong communication and customer service skills.
- Eagerness to help and provide service to users.
- Stress-resilient, capable of handling customer queries calmly.
- Excellent communication skills, including fluency in English.
- An enthusiastic attitude towards learning new technologies and methodologies.
- Able to adapt to dynamic environments, keep up with the Client’s requirements.
- Able to work 24/7/365 shifts.
- Volunteering or internship experience in IT support or customer service.
- Experience with cloud platforms and services (e.g. AWS, Azure, GCP).
- Understanding of ITIL principles and practices.
New Job Alerts
Інтерньюз-Україна
Senior Strategic Lead on Parliamentary Reform for the USAID/ RADA Next Generation (RANG) Activity
November 19, 2024
View Job Description
Mercy Corps
Monitoring & Results Measurement (MRM) Manager FCDO Ukraine - Nexus Durable Solutions Initiative
November 19, 2024
View Job Description
Raiffeisen Bank Ukraine
Менеджер з обслуговування приватних клієнтів (ст. м Печерська)
FULL TIME
November 19, 2024
View Job Description
Materialise
Senior Software Development Engineer С++
FULL TIME
November 19, 2024
View Job Description
Edvantis
Senior Full-Stack Engineer (Angular/Vue.js/Node.js)
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Corus International
Deputy Chief of Party//Technical Director USAID-funded UMIND Activity (Ukraine)
FULL TIME
August 27, 2024
View Job Description
Norwegian Refugee Council
Livelihoods and Food Security Technical Officer Ukraine Chernihiv
August 19, 2024
View Job Description
Глобал Ком’юнітіз / Global Communities
Psychosocial Support (PSS) Technical Officer/Технічний (-а) фахівець (-чиня) із надання психосоціальної підтримки до Global Communities
FULL TIME
August 27, 2024
View Job DescriptionГлобал Ком’юнітіз / Global Communities
Gender Based Violence (GBV) Prevention & Empowerment Technical Officer/Технічний (-а) спеціаліст (-ка) із запобігання гендерному насильству та розширення можливостей до Global Communities
FULL TIME
August 27, 2024
View Job DescriptionNew Job Alerts
Інтерньюз-Україна
Senior Strategic Lead on Parliamentary Reform for the USAID/ RADA Next Generation (RANG) Activity
November 19, 2024
View Job Description
Mercy Corps
Monitoring & Results Measurement (MRM) Manager FCDO Ukraine - Nexus Durable Solutions Initiative
November 19, 2024
View Job Description
Raiffeisen Bank Ukraine
Менеджер з обслуговування приватних клієнтів (ст. м Печерська)
FULL TIME
November 19, 2024
View Job Description
Materialise
Senior Software Development Engineer С++
FULL TIME
November 19, 2024
View Job Description
Edvantis
Senior Full-Stack Engineer (Angular/Vue.js/Node.js)
FULL TIME
November 19, 2024
View Job Description