Why this job matters

What you’ll be doing

• Manage a set of small SME accounts

• Understand BT’s products and services to effectively meet customer needs and acquire new clients.

• Make outbound calls to attract new customers in the 10-49 employee segment.

• Sell BT & EE’s standard products, including mobile, connectivity, and IP voice, and potentially across multiple product areas to meet customer needs.

• Build and maintain strong, profitable relationships with key contacts and decision-makers.

• Follow BT’s sales processes to retain and grow business, including effective questioning and account management.

• Achieve targets and KPIs in a target-driven, customer-facing environment, including customer contact, pipeline health, and revenue growth.

• Keep sales tools and systems updated with accurate customer information, ensuring GDPR compliance.

• Identify and pursue new business and growth opportunities within the account base.

What we would like to see on your CV

• Clearly conveys messages and influences others effectively, both in writing and verbally.
• Comfortable using IT systems, databases, email, and tools like Teams.
• Understands how to address customer needs, set expectations, and provide solutions.
• Consistently meets or exceeds targets
• Previous sales experience is a plus, but a strong willingness to learn and ambition are highly valued.

The skills you’ll need

• Highly self-motivated
• Target driven
• Results focused
• Ambitious
• Excellent telephone manner

Here are some of the great benefits we offer

• Up to 30% bonus based on target
• BT Pension scheme with a minimum 5% employee contribution and 10% BT contribution
• Direct share scheme
• Exclusive discounts on BT broadband packages
• 50% off EE mobile plans and SIM-only plans, plus 50% discount for friends and family
• Support for working parents, including paid maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan and other benefits like dental insurance and gym membership
• 25 days annual leave (plus bank holidays), increasing with service, with an option to buy extra holiday
• Volunteering days to support your local community

Our working model