Claims Handler
Stoke-On-Trent - ST1 3DH
37.5 hours a week
Permanent, hybrid working after probation
Salary £22,308
#INDHP
Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.
Why would you join Davies?
At Davies, we’re a community of passionate professionals who thrive on collaboration, innovation, and making a difference.
What’s in it for you?

• Reward platform – Access discounts from over 800 retailers. Treat yourself – you’ve earned it!
• Generous Leave: Start with 25 days of holiday, and it grows with your service. Plus, the option to purchase up to 5 extra days each year.
• Professional Development: Industry experience is a plus, but not essential. You can look forward to excellent training and great opportunities for professional qualifications.
• Work-Life-Balance: Our standard workweek is 37.5 hours and we offer a hybrid work environment

What will your day look like

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Abilities And Knowledge

• Customer-Centric Approach: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Our Values

• Dynamic: We adapt swiftly to change, always looking ahead.
• Innovative: Solution-focused, with an entrepreneurial mindset.
• Succeed together: We succeed together, valuing diverse perspectives.
• Connected: United under one mission, making a difference.

We’re committed to equal opportunities and support applicants with disabilities. Contact Human Resources for any necessary adjustments during the application process.
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All candidates offered are subject to a DBS check.
Job Types: Full-time, Permanent
Pay: £22,308.00 per year
Benefits:

• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Stoke-on-Trent