Role Overview:
As a Customer Service Apprentice, you will play a key role in helping us deliver outstanding service to our customers. You will receive hands-on training in customer interaction, problem-solving, and effective communication, all while working closely with experienced professionals in the field.
Key Responsibilities:

• Provide excellent customer service via phone, email, chat, or in person.
• Assist with processing orders, returns, and inquiries.
• Handle customer complaints, escalating issues when necessary, and ensuring timely resolution.
• Keep accurate records of customer interactions and transactions.
• Support the team with administrative tasks and other customer service-related duties.
• Learn and apply product knowledge to assist customers effectively.
• Participate in training sessions to enhance your skills and knowledge.

What We’re Looking For:

• Qualifications: No formal experience is required, but a passion for customer service and helping others is essential.
• Skills: Strong communication skills, both written and verbal.
• Personal Traits: Friendly, approachable, and professional demeanor.
• Additional Requirements: Good organizational skills, a willingness to learn, and the ability to work as part of a team.

What We Offer:

• Comprehensive Training: On-the-job training and support from experienced mentors.
• Career Development: Opportunity to build a career in customer service with a chance for permanent employment after the apprenticeship.
• Work Environment: A supportive, inclusive, and positive team culture.

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Training
An apprenticeship includes regular training with a college or other training organization. At least 20% of your working hours will be spent training or studying.
College or training organization
NORTHAMPTON COLLEGE
Your training course
Customer Service Level 2
Requirements Essential qualifications

• GCSE English (Grade 3) essential
• GCSE Math's (Grade 3) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills

• Confident IT user
• Written and verbal skills
• High quality detail work
• Understanding of GDPR

After this apprenticeship

• Potential for a full-time position once the apprenticeship is complete and progression within the company

Job Types: Full-time, Fixed term contract, Apprenticeship
Contract length: 12 months
Pay: £13,000.00 per year
Additional pay:

• Performance bonus

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Northampton: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• For GCSE do you have a 4 in English?
• For GCSE do you have a 4 in maths?

Work authorisation:

• United Kingdom (preferred)

Location:

• Northampton (preferred)

Work Location: In person
Application deadline: 25/11/2024
Expected start date: 25/11/2024