JOB TITLE: ENT Administrator
REPORTS TO: Deputy Operations Manager
HOURS: 37.5 hours per week
SALARY: £25,000 per annum
About Islington GP Federation
The Islington GP Group Limited, trading as Islington GP Federation (IGPF), is a rapidly growing organisation representing the interests of general practice in Islington. It is an established leader in the provision of new and integrated provision of healthcare, including supporting the new Primary Care Networks and developing quality improvement capabilities in general practice. Its range of services include I:HUB, community ENT, community gynaecology, practice-based pharmacists, long term condition management optimisation, proactive screening and evaluation trials, and a range of general practice support propositions.
IGPF works very closely with strategic, commissioning and provider partners, including the local clinical commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals, such as Whittington Health, the local authority, third sector organisations and patient representation groups. It plays an important role in the development of the health and care landscape across Islington, and within its North Central London (NCL) regional footprint.
The small but effective management and support structure includes local GPs, nurses, practice managers and other non-clinical staff. It has a core team of less than 50 staff, based in its Holloway office, and in total employs around 150 – the majority on a monthly, part-time basis. We are looking for an enthusiastic and flexible administrator, ideally with a background in primary care.
Job Summary:
The purpose of the role is to:
● Undertake a variety of administrative duties to assist the operations team primarily with the running of the Community ENT service.
● Facilitate effective communication across the broad range of stakeholders to assure the smooth-running of the services.
Job Responsibilities:
Monitor referral inboxes and process incoming referrals accordingly.
Have full understanding of EMIS Web and other administration systems (e.g. rostering and ordering software).
Manage clinic rotas using EMIS Web, including making patient bookings and dealing with patient queries appropriately.
Action follow up instructions according to GP consultation notes (i.e. discharge letters, secondary care referrals, follow-up appointments, chasing up receipt of investigation results etc)
Track, manage and order equipment and consumables stock for clinics.
Provide occasional on-site support at Community ENT sites – reception/clinician support/stock management.
Minute taking at Operational Team meetings and providing clerical assistance to Federation staff as required.
Undertaking a wide range of administrative duties which include ensuring all information is managed correctly, filed and followed up accordingly.
Have a working knowledge of all office based software and hardware, i.e. photocopier, fax, patient information system.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to the Federation as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Federation may only be divulged to authorised persons in accordance with the Federation policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Federation’s Health & Safety Policy, to include:
- Using personal security systems within the workplace according to IGPF guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Federation procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Federation as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the Federation, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs.
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Federation policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Job Type: Full-time
Pay: £25,000.00 per year
Ability to commute/relocate:

• North London: reliably commute or plan to relocate before starting work (required)

Experience:

• NHS Administrative: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 30/09/2024