Job Introduction

This role plays a key part in BPPs Professional Qualifications offering, by providing administrative support to both students and coaching staff. We pride ourselves on having an excellent learner experience and the Performance Support team is integral to this success.


Reporting into the Performance Support coaches, you would be liaising with students on a regular basis to complete a range of scheduling and administrative tasks.


Key Responsibilities

• Work with appropriate stakeholders to support the on-boarding of new students.
• Ensure compliance with ESFA and Ofsted Regulations by maintaining and monitoring student records, ensuring key information is accurate and up to date.
• Work with the Performance Support team to monitor and appropriately manage student questions and concerns.
• Ensure that all contact with students who are receiving educational support is recorded on the appropriate student record.
• Support work to organise and facilitate progress review meetings between clients, students and the performance support team on a regular basis.
• Help manage the process of students submitting work for review and feedback.

Skills, experience & qualifications required - Essential

• Proactive and ready to take on any task
• Lateral thinker with a logical approach to tasks and problems
• Self-motivated with a “can do” attitude
• Excellent organisational skills to meet deadlines
• Able to prioritise effectively and be able to juggle several tasks at the same time
• Communicate clearly, concisely and in a professional manner
• Work well within a team to solve problems collectively, making suggestions and using other people’s ideas and advice
• Have a strong desire and capability to learn new skills and new technologies
• Strong working knowledge of Microsoft Office packages specifically Outlook, Excel & Access
• Experience of working in an office environment with several work based deadlines

Key benefits

• Learning and Development - As you would expect from a leading education provider, BPP invests heavily in your career development. We provide a comprehensive in-house leadership and management training program and a wide range of personal and professional development opportunities. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.
• Pension - up to 5% matched by employer.
• Life Assurance - 4x basic salary
• Private Medical Cover
• Health Care Cash Plan
• Dental Insurance
• Employee Assistance Program
• Will Writing Service
• Income Protection
• Cycle to work scheme
• Give as you earn - You can make tax-efficient contributions to a charity of your choice.
• BPP Rewards - A company-funded scheme that offers discounts on everything from your petrol, groceries, holidays, clothing, and home insurance.
• 25 days holiday per year plus 3 company nominated days over Christmas + bank holidays, you can also buy up to 10 additional days per year.

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974 and therefore the successful candidate will be required to declare any convictions, cautions, reprimands, and final warnings that are not protected, as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).