Position: Reservations Agent
Department: Central Reservations
Line Manager: Central Reservations Manager
Direct Reports: No
Salary: £12.00 per hour + commission
We are on the search for an enthusiastic, passionate, and dynamic individual to join us at Sonas Hotel Collection as Reservations Agent at Sonas Hotel Collection on the gorgeous Isle of Skye.
About the role:
At Sonas Hotel Collection, our mission is to deliver great highland hospitality to our guests, colleagues and neighbours. The word Sonas is Gaelic for Happiness, and happiness is our aim.
As the Reservations Agent, you will work closely with the central support teams, the operations teams and the hotel management teams to ensure the smooth running of the business by maintaining clear and accurate booking records and answering guest enquiries in a timely manner.
Flexible 24 - 35 Hour contracts available covering up to 5 out of 7 days per week. Working hours can be agreed to suit your needs as our reservations office operates morning, afternoon or evening shifts.
A snapshot of your key responsibilities:
· Answer company phone lines in a timely manner.
· Process guest enquiries whilst delivering exceptional customer service.
· Provide information to guests regarding the local areas of our hotels.
· Process payments accurately and in a timely manner.
· Answer all emails in a timely manner, escalating any emails to the relevant people.
Key requirements for this role:
· Previous experience in a similar role advantageous.
· Fantastic communication skills.
· Computer literate, including working knowledge of all Microsoft Office systems.
· Reslynx experience desirable.
· Valid right to work within the United Kingdom.
What’s In It For You?
· Additional holiday allowance for your birthday.
· 50% food discount in all our restaurants.
· Staff rates across all our hotels.
· Access to Health Assured which hosts a wealth of informational tools and support across many areas including:
o Financial Wellbeing
o Mental Health
o Exercise
o Heathy Eating
· Ongoing personal development with access to internal and external training programmes.
· Free Gym Membership at Local Gym, and access to our on site gym facilities.
· Free staff meals on duty.
· Paid breaks.
Job Types: Full-time, Permanent
Pay: £12.00 per hour
Additional pay:

• Commission pay

Benefits:

• Additional leave
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Work Location: In person
Reference ID: SHC - RA