The working hours will be 1:30 pm to 5:30 pm, Monday to Friday.
The Copthorne Hotel Slough - Windsor is seeking an experienced Reservations Agent who will be responsible for handling all rooms’ reservations enquiries to the required standards, maintaining accurate and complete records of all reservations, and taking every opportunity to maximize revenue potential for the hotel.
For you

• We offer a benefits package including:
• Group Personal Pension Plan
• Life Assurance
• Meals Provided on Duty
• Employee Discounted Accommodation
• Employee Discount on Food & Beverage and Hotel Restaurants
• Friends and Family, (discounted) Accommodation Rate
• Season Ticket Loan Scheme
• Length of Service related holiday scheme
• Uniform (Laundry / Dry Cleaning for Uniform)
• Eye Care Vouchers
• Long Service Awards
• Employee of the Month / Year
• Recommend a Friend Scheme

As Reservations Agent your key responsibilities include:

• To answer all incoming Individual & group Reservation inquiries, by telephone or email, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.
• To be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
• To adhere to the Minimum Rate/Minimum Stay Selling strategies, as implemented by the IDEAL Yield Management System, whilst always attempting to gain
• To input Reservations into the OPERA reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard.
• To make decisions on the acceptance or rejection of group bookings based on rate and availability in order to maximise hotel revenue.

As Reservations Agent, the essential skills required:

• High attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes
• Positive Attitude & team player

About the Hotel
The Copthorne Hotel Slough-Windsor is ideally situated, close to historical Windsor and the prestigious Slough Trading Estate. The hotel offers 219 comfortable guest rooms, 24-hour concierge service, impeccable customer service and modern amenities, as well as an indoor swimming pool and sauna.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Job Types: Part-time, Permanent
Pay: £12.12 per hour
Expected hours: 20 per week
Benefits:

• Discounted or free food
• Employee discount
• Life insurance
• On-site parking

Ability to commute/relocate:

• Slough, SL1 2YE: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hotel Receptionist: 1 year (preferred)
• Opera PMS: 1 year (preferred)

Work Location: In person
Reference ID: Reservations Agent