The Copthorne Hotel Aberdeen is seeking an experienced Reservations Agent to support the Front Office team and Sales Manager to maintain accurate and complete records of all reservations and maximise revenue potential for the hotel.
· Are you in experienced Hotel Reservations?
· Are you an excellent service provider?
· Are you looking for an exciting new challenge?
If so, this could be an ideal opportunity for you!
Key responsibilities of a Reservations Agent are:

• Working closely with the Front Office team and Sales Manager
• Ensuring the telephone is answered promptly in a polite and courteous manner
• Establishing client requirements and identifying how the hotel can facilitate their needs
• Responding to all Reservations and Sales & Catering enquiries in-line with company standards while maximising sales, occupancy and revenue, including up-selling equipment, Food & Beverage and relevant hotel facilities, where possible
• Accurately inputting all enquiries into our Sales & Catering system
• Dealing with all enquiries promptly and following up on a timely basis
• Compiling accurate function sheets, distributing weekly and discussing with the Operations Team accordingly, proving updates as required
• Actively working as part of a team to achieve the department objectives and budget
• Taking payments and ensuring all posted in to the system.

What are we looking for?

• Previous hospitality and customer service experience
• Ability to work within a team as some Reception cover will be required
• Previous experience working within a Reservations, Meeting & Events Sales, Front Office team or similar role
• Experience of OPERA/Opera Cloud; Sales & Catering/Delphi
• Excellent organisational and communication skills
• The ability to work well under pressure and often to tight deadlines
• The ability to use initiative while working on own and as part of the team with a positive ‘can do’ attitude

· Typical shifts will be Monday to Friday with some flexibility to work weekend/evenings as business requires.
About the Hotel
The Copthorne Hotel Aberdeen, is a beautifully maintained historic building situated in the heart of Aberdeen’s West End and provides convenient access to surrounding areas. The hotel offers 87 bedrooms, all with modern amenities.
The Grain Store Bistro & Bar offers a warm and friendly atmosphere with something for everyone from our delicious menu, lighter meals are available in the bar area. Our Aberdon Function Suite, with private bar is ideal for conferences, exhibitions, private events and weddings.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
· Cash Health Plan cover option
· Career development pathways and regular salary reviews
· Employee Discounted Accommodation and F&B discounts worldwide!
· Life Assurance, where applicable
· Apprenticeship/Placement/Training opportunities
· Meals Provided on Duty
· Social Events, Wellbeing and Team Activities
· Uniform
· Length of Service related holiday scheme
· Recommend a Friend Scheme, where eligible
… and many more!
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
To apply
Please forward your CV outlining your suitability for this role.
We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.
Job Type: Full-time
Work Location: In person