As a Telesales Executive at Thomas Ridley Foodservice, you will be responsible for managing incoming and planned outgoing customer calls, proactively engaging with your customers to accurately place their order onto our computer system, understand their needs and advising them on the best products to meet their requirements, as with all sales positions you will be measured against a set of sales targets and operational KPI’s (key performance indicators)
Our sales approach is consultative, we sell to our customers who we have built relationships with over many years, we DO NOT hard sell.
About Us
Thomas Ridley Foodservice are a leading Foodservice operator. Our mission is to deliver the best in Foodservice…
Having invested £7 Million into the business within the last 3 years we are seeking a Sales and customer service operative to provide an important link between the company and our customers. Within our bureaucratic free organisation this is a fantastic and rare opportunity for an exceptional sales and customer service operator to make a difference.
Our core values include; serving our customers in a manner that we would expect to be served, operating with honesty and integrity and allowing our employees much autonomy. Our team is genuinely empowered to make a difference.
Become part of the Thomas Ridley Foodservice team ‘delivering the best in foodservice…'
If you are a team player - join a great company with a future and make a difference
Salary: 24,700
Location: Bury St Edmunds (Office-based 5 days a week).
Hours: Monday to Friday 7.30 – 4pm or 8.30 to 5pm
Role Essentials

• Manage daily call schedules to ensure you take an order on the first call
• Provide a customer contact point and customer service for all customers
• Process web chat and tickets efficiently and effectively
• Plan to upsell at every opportunity
• Work closely with your assigned Territory manager to exceed sales and profit targets
• Achieve targets on promotions and focus days
• Achieve daily productivity KPI’s (key performance Indicators)

Who we’re looking for

• Sales or Customer Service background ideally
• Organised and planned, positive approach and able to work under pressure
• I.T literate with a confident, professional manner.
• Excellent written and verbal communication skills and the
• Ability to manage time and tasks effectively achieving deadlines.
• Ability to create and maintain positive relationships both internally and externally.

The Benefits
Free onsite parking
Generous staff discount on all products stocked
Star of the month award (cash prize) rewarding colleagues for their commitment
Annual profit-share bonus
Free Medicash healthcare and benefits plan
Annual celebration party with employee awards event
Job Type: Full-time
Pay: £24,700.00 per year
Benefits:

• Company pension
• Employee discount
• Free parking
• Gym membership

Schedule:

• Monday to Friday

Application question(s):

• Do you live within a 60 minute commute of Bury St Edmunds?
• Where are you based?
• Do you have Telesales experience (desirable but not essential)?

Work authorisation:

• United Kingdom (preferred)

Work Location: In person