United States Job Openings
The Global Ambassador Hotel
Director of Rooms
Phoenix
FULL TIME
October 16, 2024
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Competitive rates
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Benefits available when you work 25 hours per week-including medical, dental, vision and more
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Retirement savings program (with company match)
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Paid time off
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Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
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Work with a dedicated team committed to redefining hospitality in Phoenix.
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Opportunities for career growth within an expanding, forward-thinking hospitality brand.
Who We Are
What You’ll Do
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Operational Management: Oversee all aspects of the Rooms division, including housekeeping and guest services, ensuring seamless operations and adherence to Forbes standards.
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Guest Experience: Develop and implement initiatives to enhance guest satisfaction, address feedback, and create memorable experiences that align with the hotel’s brand and service standards.
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Team Leadership: Lead a culture of excellence, teamwork, and continuous improvement.
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Budget Management: Prepare and manage the Rooms Division budget, ensuring cost control and efficient resource allocation while achieving financial targets.
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Quality Assurance: Monitor and maintain high standards of service, cleanliness, and safety throughout the Rooms Division, conducting regular inspections and audits.
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Guest Relations: Actively engage with guests to build relationships, address concerns, and ensure their needs are met promptly and effectively.
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Collaboration: Work closely with other departments, including Front Office, Sales & Marketing, and Food & Beverage, to promote hotel services and enhance the overall guest experience.
Qualifications
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Currently a Director of Rooms or equivalent.
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At least 5+ years of experience in hotel operations within a luxury hotel environment, in addition to at least 2+ years in a leadership role.
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Forbes 5 Star Experience preferred.
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Strong understanding of front office, housekeeping, spa and valet operations, as well as revenue management principles.
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Excellent communication, interpersonal, and problem-solving skills.
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Proven ability to lead and motivate a diverse team in a fast-paced environment.
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Familiarity with hotel management software and property management systems.
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Commitment to providing exceptional service and a keen eye for detail.
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
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