United States Job Openings

The Global Ambassador Hotel

Director of Rooms

Phoenix

FULL TIME

October 16, 2024

Why The Global Ambassador
  • Competitive rates
  • Benefits available when you work 25 hours per week-including medical, dental, vision and more
  • Retirement savings program (with company match)
  • Paid time off
  • Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
  • Work with a dedicated team committed to redefining hospitality in Phoenix.
  • Opportunities for career growth within an expanding, forward-thinking hospitality brand.


Who We Are

Hospitality refined for a global mindset.
The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.


What
You’ll Do

  • Operational Management: Oversee all aspects of the Rooms division, including housekeeping and guest services, ensuring seamless operations and adherence to Forbes standards.
  • Guest Experience: Develop and implement initiatives to enhance guest satisfaction, address feedback, and create memorable experiences that align with the hotel’s brand and service standards.
  • Team Leadership: Lead a culture of excellence, teamwork, and continuous improvement.
  • Budget Management: Prepare and manage the Rooms Division budget, ensuring cost control and efficient resource allocation while achieving financial targets.
  • Quality Assurance: Monitor and maintain high standards of service, cleanliness, and safety throughout the Rooms Division, conducting regular inspections and audits.
  • Guest Relations: Actively engage with guests to build relationships, address concerns, and ensure their needs are met promptly and effectively.
  • Collaboration: Work closely with other departments, including Front Office, Sales & Marketing, and Food & Beverage, to promote hotel services and enhance the overall guest experience.


Qualifications

  • Currently a Director of Rooms or equivalent.
  • At least 5+ years of experience in hotel operations within a luxury hotel environment, in addition to at least 2+ years in a leadership role.
  • Forbes 5 Star Experience preferred.
  • Strong understanding of front office, housekeeping, spa and valet operations, as well as revenue management principles.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proven ability to lead and motivate a diverse team in a fast-paced environment.
  • Familiarity with hotel management software and property management systems.
  • Commitment to providing exceptional service and a keen eye for detail.


The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is
required.

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