What you’ll do:

• Responsible for appropriate resource planning of field service employees within Salesforce
• Review Salesforce time entry and manage unassigned time- any jobs without purchase orders assigned time to jobs once they were received
• Update job schedule due to customer changes, emergency work, and schedule changes
• Schedule warranty, emergency, and productive jobs
• Obtain necessary test equipment and materials based on job requirements
• Ensure District Operations Center and/or Eaton employees on-site meet customer entrance requirements, including coordination of required trainings, background checks, drug screenings, etc.
• Field emergency customer calls to gather critical information and pass it on to the appropriate party for action
• Provide clear project details and customer expectations on work to be performed
• Complete work order requirements and update when orders can be invoiced
• Participation in backlog meeting reviews
• Strong communication with sales engineers, Sales, and customers
• Handles administrative tasks of District Operations Center - shipping and receiving, ordering test equipment or materials needed of job sites

Qualifications:

• High School Diploma or GED equivalent
• 3+ years of experience with customer service, scheduling, planning, or project coordination in a manufacturing or service environment
• Must be authorized to work in the United States without company sponsorship now and in the future
• No relocation is being offered for this position. Only candidates residing within a 50-mile radius of location listed in the job description will be considered. Active duty military candidates are exempt from this requirement.

• Associate’s degree from an accredited institution
• Knowledge of power distribution, control products, as well as field service practices and procedures, employee relations and quality programs.

Skills:

• Occasionally required to lift/carry/push/pull up to 50 pounds
• Strong computer skills
• Strong communication skills