• Coordinate applications for adjustments to assessment, including special consideration and remission of debt; assess standard applications and convene panels for special cases; collaborate with Wellbeing and Equitable Learning Services (ELS) for cases requiring special arrangements or input. Guide Academic Schools to manage adjustments to assessment according to processes and in a timely way.
• Coordinate general misconduct cases, make referrals to Senior Officers and schedule hearings; provide support and guidance for academic misconduct matters and work with Academic Schools and Senior Officers to ensure conduct matters are managed consistently, fairly and in accordance with academic policy.
• Coordinate student requests for review and appeals, including appeals against special consideration, assessment, and exclusion outcomes, as well as appeals against student conduct decisions; work with relevant assessors, panels and appeals committees to consider applications and manage hearings.
• Provide policy and process information and advice to stakeholders on assessment support and student conduct matters; run periodic reviews and support audits to identify compliance and consistency issues; coordinate and deliver periodic guidance, training and awareness campaigns as needed. Manage web pages and information channels to ensure students and staff are well informed on assessment support and conduct matters and have access to up-to-date forms and templates.
• Develop relationships and collaborate with staff across RMIT, including in key support services, Academic Schools and the RMIT Integrity unit in the ARG to facilitate timely, fair and consistent outcomes that are aligned with RMIT policy and processes and to address areas of concern.
• Contribute to knowledge and ongoing review of matters concerning assessment support and student conduct; maintain accurate records (including via the student conduct database and other systems); develop and issue regular reports, provide analysis and make recommendations for improvements.
• Any other tasks relevant to the role or as required by line manager

• Bachelor's degree in a relevant discipline.
• Experience in a similar role or with a focus on coordinating high-level academic services or administration.
• Experience handling complex administrative processes and compliance matters. Experience handling requests for review, appeals or customer resolution processes preferred.
• Strong communication and interpersonal skills, including written communication and report writing and the ability to communicate sensitive information using multiple modes.
• Demonstrated ability to work independently and as part of a team. Ability to engage effectively with a range of stakeholders at different levels, including those who may exhibit challenging behaviours.
• Demonstrated experience in handling sensitive and confidential issues.
• Experience working in a complex environment requiring the application of analytical and problem-solving skills and the exercise of sound judgement.
• Excellent organisational skills, including the ability to prioritise tasks and manage events; high attention to detail and accuracy.
• Proficient use of standard office software; experience with databases and online records systems.

• Contract duration: 8 months
• Highly competitive gross salary
• Annual leave: 1 day per working month
• Private Insurance
• Free use of onsite sports and fitness facilities
• Library on campus and online - access to RMIT Australia online library

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