• Proactively managing claims within delegated authority level to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims

• Providing a high level of customer service by focusing on delivering solutions that meet customer needs and expectations
• Ensuring the correct determination of liability and compensation entitlements utilising Work Safe tools and internal resources
• Keeping up to date with legislative amendments and their practical application

• Experience working within a Workers Compensation environment
• Ability to work effectively within a team environment
• Strong work ethic and time management skills
• Excellent customer service skills and the ability to handle difficult conversations.
• Familiarity with MS Office Products, Novus & Acction

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.