Posted Date: 4 Sep 2024

Location:Guildford PDC, WA, AU

Wes Trac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At Wes Trac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Reporting to the Service Delivery Manager, the Customer Coordinator is accountable for the ownership of the customer experience by providing the complete customer care experience regarding Wes Trac service, repair and general service provision queries.


As the single point of contact between the customer and the Wes Trac workshop, the Customer Coordinator is responsible for the effective and efficient coordination of the scope, scheduling, pricing and invoicing of the work required, whilst ensuring that the customer’s repair and service requirements are achieved.

Location: South Guildford, WA
Roster: Monday-Friday, 10.5-hour days

To be successful the following is required:

• A Trade Qualification OR mechanical aptitude with experience in a customer service role.
• Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer Management
• Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
• Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
• Intermediate computer literacy skills (including Microsoft Office)
• Demonstrated analytical, problem solving, communication and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
• Ability to work successfully within a team and autonomously

What we offer:

• Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
• Job security with a consistent pipeline of work
• Unrivalled training and development via The Wes Trac Institute
• Free and secure onsite parking
• Fantastic team environment and inclusive work culture
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependent on the role.

Wes Trac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

Wes Trac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality

Job # 2873